Customer Support Specialist

We are looking for a Customer Support Specialist to provide professional, timely, and helpful support to customers through phone and email. In this role, you will assist customers with questions about our products and services, help resolve concerns, maintain accurate records, and coordinate with internal teams when additional support is needed.

This role is ideal for someone who is organized, detail-oriented, and enjoys helping people. You will also handle various administrative tasks within the company’s internal systems while contributing to a collaborative, customer-focused team.

Responsibilities

• Support and exemplify our client’s mission and vision in everyday tasks by focusing on the following core values:
• Have an Innovative Mindset by embracing a culture of innovation and continuous improvement
• Maintain a Customer-Centered approach through professionalism by ensuring that interactions and decisions are carried out with the customer’s best interests in mind
• Be Committed to Collaboration by working as a cohesive team with shared goals and supporting one another whenever needed
• Practice Accountability by taking ownership of your work and responsibilities
• Correspond with customers by telephone and email to provide information and solutions about our products and services
• Handle customer questions, concerns, and complaints in a professional and courteous manner
• Accurately record customer interactions, inquiries, complaints, comments, and actions taken
• Perform data entry and maintain accurate and up-to-date customer records
• Collaborate with other departments to investigate and resolve customer issues
• Perform various administrative duties involving our client’s internal systems
• Discuss various aspects of our client’s products and services with interested customers
• Follow up on customer concerns and requests as needed
• Complete other tasks as assigned by management