Outbound Calling Officer

Outbound prospecting & lead generation: Make a minimum of 300 outbound call attempts per working day using the company-approved dialer, CRM, and lead lists. Contact prospective buyers, sellers, property owners, investors, landlords, tenants, and other assigned real estate leads.

• Use approved scripts and talk tracks while maintaining a natural, professional, consultative conversation style.
• Present the company and its services accurately, identify interest, and establish the appropriate next step.
• Generate qualified opportunities and transfer or assign them to the relevant Representative.
• Schedule property discussions and callbacks in line with campaign requirements.

Lead qualification:

• Ask structured discovery questions to determine property ownership, location, property type, transaction objective, motivation, timeline, and decision-making authority.
• Capture pricing expectations, property condition, financing status, and preferred communication method where relevant.
• Distinguish qualified, nurture, callback, disqualified, and do-not-contact outcomes per the approved qualification framework.
• Escalate high-intent or time-sensitive opportunities promptly.

CRM, follow-up & data management:

• Disposition 100% of completed call attempts and record accurate notes for meaningful conversations.
• Update contact, property, qualification, callback, and appointment information immediately after each interaction.
• Complete scheduled callbacks and follow-ups within the committed timeframe.
• Maintain confidentiality and protect customer, property, and company information.

Communication & compliance:

• Communicate clearly and confidently, including when handling rejection, objections, or difficult conversations.
• Use approved objection-handling techniques without misleading, exaggerated, or unverified representations.
• Observe company policies, consent requirements, do-not-contact procedures, data privacy controls, and telemarketing rules for the relevant market.
• Participate in coaching, call calibration, quality reviews, and product training, and apply feedback consistently.

Performance is assessed through a balanced combination of activity, quality, conversion, data discipline, and schedule compliance.

• Daily outbound call attempts — minimum 300 per working day (30% of performance evaluation).
• Qualified leads generated — campaign target set by management (20%).
• Quality Assurance score — 95% or above (15%).
• CRM documentation accuracy — 95% or above (15%).
• Schedule adherence & attendance — 95% or above (10%).

Volume benchmarks: 300+ calls per day, 1,500+ per week, approximately 6,000-6,600 per month.

Quality safeguard: The numerical dialing target does not, by itself, constitute satisfactory performance. Repeatedly abandoned, duplicated, improperly dispositioned, deliberately shortened, or otherwise non-compliant calls may be excluded from productive activity and may negatively affect performance evaluation.

This is not for you if:

• You treat the dial count as the goal instead of qualified opportunities.
• You cannot stay composed and productive through rejection and unanswered calls.
• You skip dispositions, notes, or scheduled callbacks.
• You need detailed instructions instead of taking ownership of your leads and follow-ups.
• You are not comfortable with a consistent 300-call daily standard.

What We Expect From You (First 3 Months):

Week 1: Complete systems, script, compliance, objection-handling, and CRM training; demonstrate accurate call dispositions and supervised call readiness.

Weeks 2-4: Progress toward the 300-call daily standard while maintaining coaching responsiveness, data accuracy, and minimum quality requirements.

Day 30: Consistent activity, lead quality, QA results, CRM discipline, attendance, and measurable progress against campaign targets.

Day 60: Sustained performance, improved conversion effectiveness, reliable follow-up execution, and acceptable schedule adherence.

Day 90 (the bar): Successful completion of probation based on overall weighted KPI performance, conduct, attendance, and compliance with company standards.

Core Competencies:

• Communication — clear, confident, respectful, and persuasive telephone communication.
• Resilience — maintains composure and productivity despite rejection and objections.
• Accountability — owns assigned leads, follow-ups, data accuracy, and performance commitments.
• Attention to detail — records factual, complete, and usable CRM notes and dispositions.
• Coachability — receives feedback constructively and demonstrates measurable improvement.
• Integrity — represents company services accurately and complies with approved procedures.
• Time management — balances dialing volume, conversations, documentation, callbacks, and handoffs.
• Team collaboration — coordinates effectively with Sales, Acquisition, QA, and management teams.

Working Conditions:

• Target-driven role requiring sustained telephone and computer usage throughout the working day.
• Working hours aligned with the targeted US market, and may include evening/night rotational shifts where operationally required.
• Calls will be monitored or recorded for quality assurance, training, compliance, and performance management.
• Performance targets may be adjusted where there are documented operational constraints such as insufficient lead inventory, system downtime, or approved training.