Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
The Role
We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses!
This role will serve as the contact for customer enquiries and feedback, ensuring quality control, resolving delivery enquiries, and gathering customer feedback. You will play a pivotal role in being the voice of our customer, ensuring that their experience is not only world-class, but something they will rave about to their family and friends.
Duties to include, but are not limited to:
Ensure customer enquiries are dealt with in a timely manner across all channels (chat, phones, social, and emails).
Maintain a high level of customer satisfaction rate across all channels.
Escalate time-sensitive orders appropriately within a timely manner.
Clearly relay relevant information when escalating enquiries.
Continued development and improvement of customer service levels.
Maintenance of Google Spreadsheets in conjunction with warehouse personnel to monitor service levels.
Ability to work effectively as a team to put the customer first at all touch points.
Who are we looking for?
1+ year experience in delivering awesome customer experience results.
Perfect written and verbal communication skills. Your English needs to be exceptional.
Adapt to the Showpo TOV within the business and towards customers.
Adaptable, flexible, and able to work autonomously and unsupervised.
Typing speed > 60 words per minute.
Experience in online retail, e-Commerce, and CRM platforms (we use Zendesk).
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
Customer Success Assistant (Frontline Chat Support Agent)
Manila Recruitment
Philippines
Customer Service / Ecommerce Support Assistant (Independent Contractor)
Hunt-st
PhilippinesCustomer Success Assistant (Frontline Chat Support Agent)
Manilarecruitment
Philippines
Customer Support Specialist
MultiplyMii
PhilippinesExplore Top Companies in this Space
JOOR
B2B E-commerce / Fashion Technology / Retail SaaS
ClaritasRx
Healthcare / Data Infrastructure and Analytics / Enterprise Software / AI
Array Behavioral Care
Healthcare / Telemedicine / Behavioral Health / SaaS
MĂĽller's Solutions
IT Services / IT Consulting / Enterprise Software / Cloud Computing
Showpo
View Company ProfileShowpo (operating at showpo.com) is a women’s fashion ecommerce platform engineered for modern, event-driven style. Founded in 2010 by Jane Lu and headquartered in Sydney, Showpo redefines online retail by blending aspirational aesthetics with accessible, high-quality apparel—from bridal gowns to beachwear. Unlike traditional retailers that prioritize bulk inventory or seasonal trends, Showpo curates a dynamic collection designed to adapt to every occasion, ensuring women can effortlessly transition from daytime outings to evening events. The platform leverages a streamlined digital-first approach, combining curated designer collaborations with its own proprietary styling tools to create visually cohesive outfits. This allows fashion-conscious consumers to discover and purchase outfits tailored to their lifestyle, with features like real-time styling guides and a focus on inclusivity. Backed primarily by founder-funding and reportedly receiving early seed investment, Showpo has cultivated a loyal global audience through its bold, boundary-pushing designs and customer-centric service.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.