CRM Manager

About the Role

We are looking for an experienced and proactive CRM Manager to build and lead our customer relationship management function from the ground up. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys creating scalable processes, and is passionate about leveraging CRM to drive customer engagement, retention, and business growth.

As our CRM Manager, you will own the CRM strategy, implementation, and optimization, establishing the systems, workflows, and best practices that will support our long-term commercial success.

Key Responsibilities

• Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
• Own the implementation, configuration, and ongoing optimization of the CRM platform.
• Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
• Design and automate customer journeys, lead nurturing programs, and communication workflows.
• Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives.
• Maintain high standards of CRM data quality, governance, and reporting.
• Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
• Identify opportunities to improve customer experience through CRM insights and automation.
• Train internal members on CRM best practices and encourage adoption across the organization.

Requirements

• 5–7 years of hands-on CRM experience, ideally with end-to-end ownership of CRM initiatives.
• Proven experience in a B2B and/or professional services environment.
• Demonstrated success in building or significantly scaling a CRM function from the ground up, with the ability to establish processes, frameworks, and best practices.
• Strong understanding of CRM strategy, customer lifecycle management, marketing automation, customer segmentation, and data management.
• Hands-on experience with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
• Strong analytical skills with the ability to leverage CRM data and insights to drive business decisions and continuous improvement.
• Excellent project management and cross-functional stakeholder management skills.
• Highly proactive and self-driven, with the ability to work autonomously, navigate ambiguity, identify opportunities, and take ownership of initiatives from concept through execution.
• Strong communication skills in English, both written and verbal.

What We're Looking For

The ideal candidate is entrepreneurial, highly motivated, and enjoys building systems rather than simply maintaining them. You are comfortable working with ambiguity, take initiative without waiting for direction, and are excited by the opportunity to create a CRM function that will become a key driver of business growth.

Benefits

What’s in it for you?

Let's split it into a few key areas:

Career Booster

• Coaching & Development Program.
• Weekly global trainings and continuous learning opportunities.
• Fast-track career progression (70% of our team were promoted in the last 12 months).
• Exposure to international markets and global clients.
• Learn directly from experienced team members in a flat hierarchy environment where ideas and initiative are valued.

Modern Work & Culture

• Full remote set-up with flexible working style.
• Work alongside a highly international and diverse team across Europe, APAC, and the Americas.
• A culture built on transparency, proactivity, collaboration, and resourcefulness — we support each other, share knowledge openly, and step in to help when needed.
• Ownership and autonomy: you are trusted to manage your work and contribute ideas that make an impact.

Compensation & Benefits

• Competitive monthly base salary.
• BPJS Manpower.
• Private Health Insurance.
• 20 vacation days per year + local public holidays.