Client Partner

About MediaRadar

MediaRadar, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.

Join our team as a Client Partner where you will play a crucial role in overseeing the end-to-end health and growth of an assigned 2M+ book of business. The ideal candidate will have industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business.

Requirements

What You’ll Do:

Account Management:

• Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
• Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
• Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
• Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
• Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.

Retention and Growth:

• Drive retention and sustainable long-term growth across the book of business.
• Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
• Create compelling business proposals and negotiate commercial terms.
• Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
• Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.

Industry Insights and Awareness:

• Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
• Share industry learnings with the broader commercial team.

What You Have Already Done:

• 2-5+ years in account management at a SaaS company, or equivalent experience leading account strategy
• Experience establishing and growing senior and executive level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor
• Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
• Experience leading a $2M book of business and commercial negotiations

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays