Central Operations Specialist
Job Description
Key Skills Required
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Core Responsibilities
As a Central Operations Specialist, you will:
- Provide exceptional customer service and perform day-to-day operations tasks in a specific operations function.
- Support branches through review and documentation of critical functions, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup, IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services, or Escheat.
- Administer function-specific systems and user access for related applications.
- Assist in Disaster Recovery/Business Continuity testing and real event tactical team participation.
- Participate in critical bank-wide problem-solving projects and analyze user feedback to recommend process improvements.
- Identify and implement process improvements with measurable positive results.
- Support the annual JHA SilverLake release, including updates, defect review, testing, training documentation, and support.
- Post updates to BannerNet to assist in problem resolution.
- Ensure compliance with policies, procedures, security requirements, and government regulations.
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Banner Bank
View Company ProfileBanner Bank (operating at bannerbank.com) is a full-service bank engineered for personal and business banking needs. Founded in 1890 and headquartered in Walla Walla, Washington, Banner Bank works hard for individuals, businesses, and communities in Washington, Oregon, Idaho, and California. Under the hood, Banner Bank offers comprehensive financial services, including mobile banking, electronic statements, and debit card management. This allows customers to manage their finances with world-class service and local focus. Backed by its long history and established presence in the region.
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