Senior Merchant Services Sales Consultant

As a Senior Merchant Services Sales Consultant, you'll play a key role in helping businesses find payment processing solutions that support their success while strengthening relationships across our banking teams. This is a highly consultative position where you'll combine sales expertise, merchant services knowledge, and relationship management skills to deliver value for clients and business partners alike.

You'll serve as a trusted resource for Merchant Services, helping identify new opportunities, support complex client needs, and drive growth through collaboration with branch teams, Commercial Banking Centers, Treasury Management, Business Banking, and other partners.

In this role you'll

• Develop new merchant services relationships by partnering with branches, Commercial Banking Centers, Treasury Management, Business Banking, Business Client Management, and Commercial Banking teams.
• Follow up on referrals, identify client needs, present merchant services solutions, and convert opportunities into active merchant accounts.
• Consult on complex merchant opportunities and ensure accurate merchant onboarding and account setup.
• Build and maintain strong relationships with merchants and internal business partners to support growth and client retention.
• Provide sales and technical support by explaining products, answering questions, and serving as a resource for merchant services inquiries.
• Prepare pricing comparisons and recommend pricing strategies for prospective and existing merchant relationships.
• Troubleshoot and resolve merchant services issues, including escalated and complex client concerns.
• Assess merchant risk levels and work with internal and external partners to support approval solutions for higher-risk relationships.
• Maintain expertise in merchant services regulations, policies, procedures, and PCI Compliance requirements.
• Provide guidance, training, and knowledge sharing to team members and business partners on merchant services products, processes, and best practices.
• Ensure compliance with all applicable policies, security requirements, and government regulations.