Practice Manager, Neko Health (United States Professional Corporation)

Neko is redefining preventative care by making data-driven, personalized insights accessible before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver actionable insights. Every role at Neko contributes to building a world where prevention is the norm, enabling healthier, longer lives.

The Role

The Practice Manager oversees practice management for Neko Health’s United States professional corporation, covering four key areas: provider credentialing, SOP organization and maintenance, onboarding operationalization, and compliance assurance. Neko operates a tech-enabled clinical model, and this role is designed to run all four areas through systems and automation rather than manual tracking.

Key Areas of Responsibility

Credentialing: Maintain a credential file for every provider, including license, certification, permitted scope by state, malpractice coverage, and other expirable details. Ensure all credentials are verified at the source and kept current. Neko does not credential with payers today, but this role manages the credentialing gate that clears providers to practice and removes clearance when credentials lapse. Credentialing data is supplied to clinic compliance systems.

SOPs

Own the SOP library for US practice operations, ensuring every SOP is current, versioned, and easily accessible. Retire SOPs that are no longer applicable.

Onboarding

Convert each new provider’s onboarding plan into a tracked sequence: credentialing, system access, training, and clearance to start, adhering to a clear timeline.

Compliance

Ensure US practice operations meet the standards set by the Head of Compliance and report any gaps that arise.

Systems and Automation

Select, configure, and administer the tooling that supports credentialing, expiry tracking, onboarding workflows, and SOP version control. Replace manual tracking with automated alerts, scheduled reporting, and system-driven handoffs. Ensure status visibility from the system rather than manual assembly.

As Neko expands into more states, credentialing volume and complexity will grow faster than headcount. This role ensures provider readiness, SOP currency, onboarding execution, and compliance standing are managed processes with evidence-backed tooling that scales faster than headcount.

What You’ll Deliver in the First 6–12 Months

• A current, auditable register of every clinician’s license, credential, and permitted scope by state, held in a single system with automated expiry tracking and a renewal process before lapse.
• A complete credential file per provider with primary source verification evidence attached and dated.
• A written credentialing procedure covering intake, verification, the clear-to-practice decision, re-verification cycle, and removal of clearance.
• The credentialing gate integrated into the clinician onboarding sequence, ensuring a start date cannot be confirmed without verified credentials.
• A current SOP library for US practice operations, indexed, version-controlled, and reviewed on a set cycle.
• An onboarding operations sequence that tracks each new provider’s timeline from offer to start, with the credentialing gate built in.
• Practice operations running in-system rather than on spreadsheets, with onboarding, SOP review cycles, and compliance checks tracked in Neko’s tooling.
• A compliance status report showing where US practice operations meet the Head of Compliance’s standards, generated from the system.

Key Responsibilities

Provider Credentialing and Primary Source Verification

• Run credentialing intake for every new provider, including application, document collection, and verification at source.
• Verify state medical/nursing licenses, board certification, education, training, work history, and DEA registration where required.
• Operate the clear-to-practice gate, ensuring no provider is released to see members until credentials are complete and verified.
• Maintain permitted scope by state for each provider and flag any requests to practice outside it to the Head of Compliance.

Expirables, Re-verification, and Removal

• Own the expirables calendar for licenses, certifications, DEA registrations, malpractice coverage, and other time-limited credentials, driven by automated alerts.
• Chase renewals ahead of expiry against defined lead times and escalate when renewals are at risk.
• Remove clearance to practice immediately when a credential lapses and notify the clinical rota owner and Head of Compliance the same day.
• Run the re-verification cycle to ensure credential files do not silently age.

Systems, Tooling, and Automation

• Select, implement, and administer tooling for credentialing records, expiry tracking, onboarding workflow, and SOP version control.
• Replace manual tracking with automated alerts, scheduled reporting, and system-driven handoffs, maintaining a list of remaining manual steps.
• Define the data structure behind credentialing and onboarding to enable system reporting.
• Work with IT, product, and engineering teams to integrate practice operations data with adjacent systems, avoiding parallel spreadsheets.

SOP Organization and Maintenance

• Own the SOP library for US practice operations, creating, indexing, and versioning every procedure.
• Review each SOP on a set cycle and update it when processes change.
• Retire SOPs that no longer apply and flag processes without SOPs.
• Ensure SOPs are easy to find and use for day-to-day staff.

Onboarding Operationalization

• Convert each new provider’s onboarding plan into a tracked sequence: credentialing, system access, training, and clearance to start.
• Own the onboarding timeline from offer to start date, flagging delays before they impact the start date.
• Coordinate with Talent Acquisition, People Team, and clinical operations to keep the sequence moving.
• Improve the onboarding sequence as volume grows, including automation of tracking and reminders.

Compliance Assurance

• Confirm that US practice operations meet the Head of Compliance’s standards.
• Run periodic checks against those standards and report gaps as they arise.
• Support audits of practice operations with evidence from SOPs, onboarding records, and credentialing files.
• Escalate compliance gaps requiring action beyond this role.

Credentialing Process, Data, and Reporting

• Keep the credentialing record system accurate and audit-ready, enabling credential file production on request.
• Report credentialing status, upcoming expiries, and blocked providers into the Medical Quality reporting cycle, drawn from the system of record.
• Improve the credentialing process as volume grows, including automation of tracking and reminders.
• Prepare the function for payer credentialing and provider enrollment should Neko US move to billing insurance.

About You

Minimum Requirements

• Experience streamlining clinical or healthcare operations in a tech-enabled environment, transitioning manual, spreadsheet-run processes to system-driven workflows.
• Experience in clinical operations, responsible for building systems to ensure credentialing, compliance, and other clinical operations processes are handled effectively.
• Confidence with operational tooling, including configuration, administration, and everyday automation.
• Direct, hands-on experience with state medical board licensure and clinician credentialing processes, including primary source verification.
• Experience maintaining a credentialing database or record system to an audit-ready standard.
• Experience developing, organizing, and maintaining SOPs in a clinical or regulated operations setting.
• Working knowledge of compliance standards in healthcare or clinical operations, with experience checking operations against them.
• Precise and persistent administratively.

Preferred

• Experience in digital health, telehealth, or tech-enabled care settings where clinical operations run on product and tooling.
• Hands-on experience with credentialing or provider data platforms, and workflow and tracking tools.
• Experience working alongside product or engineering teams to specify operational tooling needs.
• Direct experience with provider credentialing in a US clinical setting, including multi-state credentialing.
• Experience with credentialing in newly opened markets or start-up clinical services.
• Experience building an SOP program from scratch in a growing or newly opened operation.