Senior Manager, Delivery Team

GiveDirectly has delivered over $1B in cash to 2+ million people in poverty across 15 countries since 2011. Their mission is backed by rigorous research and recognized by The Economist, NPR, TED, and The Washington Post. They are also listed among Time100’s Most Influential Companies of 2026.

GiveDirectly’s culture is candid, analytical, and non-hierarchical, emphasizing high ownership and professional growth.

About This Role

GiveDirectly is scaling its emergency response operations to deploy cash quickly during crises. As a Senior Manager on the Delivery team, you will:

• Build team capacity and strengthen response systems for scalable, dignified aid deployment.
• Mentor and develop Delivery Managers and surge roster members.
• Contribute to the strategic direction of the team and serve in assigned functional roles during responses.

Key Responsibilities:

Support and Develop High-Performing Teams

• Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity.
• Participate in evaluating team learning opportunities and contribute to professional development with key performance indicators.
• Support quality assurance across responses, ensuring consistent operational standards.
• Contribute to the strategic vision and direction of the Delivery team, coordinating with the Delivery Director.
• Support surge roster readiness, including onboarding and preparing internal and external surge staff for deployment.

Strengthen Response Systems and Capabilities

• Support steady-state work, including development of tools, protocols, and documentation.
• Improve operational tools and protocols to accelerate readiness across growing countries.
• Conduct operational diligence and feasibility inputs for potential responses, coordinating with the Delivery Director.
• Define, track, and report on operational efficiency metrics for performance management.
• Serve in assigned functional roles during responses as directed.

Support Fundraising and External Representation

• Translate field learnings into donor proposals, updates, and campaign materials, coordinating with the Fundraising team.
• Represent GiveDirectly at external and internal forums, including media engagements.

Staff Emergency Cash Responses

• Deploy on short notice to implement Emergency Cash crisis response programs.
• Supervise program implementation, test approaches, and drive program design during deployment or remotely.
• Conduct field assessments, coordinate logistics, and ensure team safety and security when deployed.

What You’ll Bring

• Alignment with GiveDirectly values: Exceptional alignment with values and demonstration of emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity.
• 5–7+ years of experience: In problem-solving, team management, cross-functional collaboration, or new business development. Humanitarian/emergency experience strongly preferred.
• 5+ years of experience: Working in difficult settings, including low-resource and high-insecurity contexts.
• 3–5+ years of experience: Providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, and measure performance growth.
• Analytical problem-solving: Analytical and iterative mindset with strong prioritization and process-building skills for ambiguous problems.
• Strong project management skills: Managing multiple workstreams, prioritizing, and maintaining a high-quality bar.
• Strong technical skills: Including data analysis and ease with learning new third-party tech platforms and tools.
• Fundraising: Preference for candidates with strong partnership and relationship-management backgrounds.
• Strong communication skills: Speaking, writing, presenting, and negotiating across multiple stakeholders.
• Enthusiasm for fast-paced environments: Comfort with ambiguity and building systems from scratch.
• Language Requirement: English (professional fluency).
• Language Preference: Additional proficiency in French, Portuguese, Arabic, or other languages is a plus.