Swedish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, making us the preferred partner for professionals seeking high-impact careers and rewarding jobs in Bulgaria.

Key Responsibilities

• Provide high-quality technical and functional support to customers in the Swedish language within a fast-paced Customer Support Services environment.
• Analyze complex customer inquiries and implement effective, professional solutions to ensure service excellence.
• Maintain comprehensive records of interactions in the CRM system to track and optimize service performance.
• Collaborate with international teams to share industry best practices and improve overall customer experience metrics.
• Identify potential service trends or technical issues and escalate them through the appropriate internal channels.
• Represent the company brand with professionalism, ensuring all communications align with corporate quality standards.
• Participate in regular team briefings and training sessions to stay updated on product and industry developments.

Requirements

• Native or fluent Swedish (spoken and written) is absolutely essential for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Professional proficiency in English to collaborate with our diverse, international team.
• A background in customer support services or a strong desire to excel in a client-facing role.
• Exceptional problem-solving skills and a focus on delivering world-class service experiences.
• Ability to relocate to Sofia for this on-site Swedish-speaking jobs opportunity.

Benefits

• Competitive Monthly Salary that reflects your skills and experience.
• Fully Paid Training programs to ensure your success in the customer support services sector.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on quality and service KPIs.
• Career growth prospects within a global organization operating out of beautiful Bulgaria.
• And Much More, including team-building events and international workplace culture.

Life in Bulgaria

Choosing to work in Sofia means embracing a lifestyle where history meets modernity. Bulgaria offers a rich cultural heritage, stunning mountain landscapes, and a vibrant city life that is both affordable and welcoming for expatriates. As one of the most exciting hubs for Swedish-speaking jobs in Eastern Europe, Bulgaria provides a perfect balance of professional challenge and a high quality of life.

Beyond the professional benefits, living in Bulgaria allows you to enjoy world-renowned cuisine, a pleasant climate, and a growing international community. We take care of your transition with our comprehensive relocation support, ensuring that your move to Bulgaria is seamless, allowing you to focus on building a successful future in this Swedish Speaking Solutions Consultant position in Bulgaria.