Czech Speaking Customer Service Agent for Booking.com

Key Responsibilities:

• Provide world-class support to Booking.com guests and property partners in the Czech language.
• Resolve travel-related inquiries, including booking modifications, cancellations, and accommodation concerns.
• Serve as an ambassador for the travel industry by ensuring high levels of customer satisfaction and loyalty.
• Utilize internal systems to manage reservations and provide accurate travel information.
• Effectively troubleshoot issues between travelers and service providers to ensure seamless travel experiences.
• Maintain detailed documentation of client interactions within the travel database.
• Participate in ongoing training to stay updated on the latest travel industry protocols and tools.

Requirements

• Native or fluent Czech (spoken and written).
• Advanced English communication skills to collaborate with our international team.
• Valid EU passport (mandatory) for this role based in Greece.
• Proven passion for the travel industry and delivering premium customer service.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Flexibility to work in a remote-based role while residing in Greece.

Benefits

What We Offer:

• Competitive Monthly Salary plus 13th and 14th salaries per year.
• Monthly Performance Bonus tailored to your success in the travel sector.
• Fully Paid Relocation Package (including flight, transfer, and hotel upon arrival in Greece).
• Comprehensive, fully paid training provided by industry experts.
• Premium private health insurance coverage.
• The opportunity to build your career in a dynamic, multicultural environment.