Small Business Development Officer

Job Overview: This position develops and cultivates new small business relationships and provides products and services to existing and prospective members, including loans, deposits, and ancillary services. You will participate in and coordinate community initiatives that support the strategic direction of the organization in the assigned region to help achieve small business goals and increase visibility of the credit union.

What You’ll Do:

• Engages members warmly and professionally, creating an environment that supports meaningful conversations and proactive discovery of financial needs.
• Ensures small business products are offered and provides feedback on the products to support overall strategy and goals for the small business market.
• Grows business membership by working with local branch staff, lending teams, business development officers, and marketing to generate leads and increase visibility within the assigned market.
• Builds a portfolio of small business loans and deposits within the assigned area.
• Stays abreast of industry knowledge, competitive offerings, innovative products, and changes in assigned markets.
• Develops, builds, and maintains effective strategies to manage business member relationships, anticipate needs, and provide a superior level of service.
• Compiles monthly and quarterly sales and activities reports and presents them to the Small Business Program Manager.
• Maintains monthly, quarterly, and annual loan and deposit goals and other small business program goals as assigned by the Small Business Program Manager.
• Identifies, analyzes, and markets to mid-tier and large commercial deposit prospects, as well as small business lending prospects, through networking and community involvement.
• Acts as a liaison with assigned credit union branches and the Small Business Program Manager to assist with sales, mentorship, and training for credit union employees.
• Meets with assigned branch staff, members, and prospects monthly and helps plan business development activities/events as instructed by the Small Business Program Manager.
• Assists the Small Business Program Manager with the presentation of loans to credit underwriting for approval and processing, including prescreening requests to determine alignment with lending policy.
• Partners with Business Relationship Managers, Mortgage Loan Officers, Financial Advisors, and Branch Managers, referring inquiries to the appropriate department or representative and ensuring seamless transitions and enhanced member experiences.
• All other duties as assigned.