Mortgage Loan Officer (Remote in WA, Thurston County Focus)

Job Overview: Responsible for establishing professional, high-quality service and member relations for individuals seeking mortgage loans with the credit union. Develops business from external and internal sources while ensuring exceptional service and support for members throughout the mortgage application process.

Where You Will Work:

• This position is based remote in Washington, with a focus on the Thurston County market.
• Travel is required for this position.

When You’ll Be Working:

• Full-time, 40 hours a week.

Pay Range:

• The target base salary for this position is $42,000. In addition to base compensation, there is a competitive incentive plan, with no cap on upside.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.

What You’ll Do:

• Introduces and evaluates member loan needs based on meeting their financial needs.
• Originates quality conventional, custom construction, government, and home equity mortgage loans to their conclusion.
• Monitors loans in process and works with members to obtain and complete required documents.
• Continues to monitor applications in the processing stage and maintains accountability for seeing the loan to completion.
• Provides necessary disclosures to the member and develops a completed application ensuring all compliance-related matters have been addressed prior to submitting to processing.
• Meets with branches, realtors, builders, and other referral sources within the assigned trade area to build relationships and establish strong referral channels.
• Responds to all branch referrals via CRM within one business day. Proactively involves the Director of Mortgage Sales to meet member demand and mitigate service failure.
• Remains active within the community through the credit union’s community engagement programs and regional realtor and builder associations to acquire new loan production.
• Follows all lending and compliance training and guidelines to reduce risk and exposure to the credit union.
• Reports and monitors the status of applications at predetermined intervals with the Director of Mortgage Sales on funding expectations as needed.
• Prepares and executes 90-day action plans designed to meet member needs and production goals as predetermined and approved by the Director of Mortgage Sales.
• Demonstrates the highest levels of customer service, confidentiality, and discretion when dealing with internal and external members.
• Develops and maintains an acute working knowledge of the assigned duties and job functions, keeping up to date and requesting additional training and/or development as needed.
• Ensures duties performed are in compliance with all security, audit, regulatory compliance, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program policies and procedures.
• All other duties as assigned.

Minimum Qualifications:

• High School diploma or equivalent.
• Minimum of two (2) years of experience in mortgage-related originations.

Preferred Qualifications:

• Bachelor’s degree.
• Minimum of one (1) year loan originations experience in a financial institution.
• NMLS certification.

What You’ll Bring:

• Knowledge of or ability to learn federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility, including SAFE Act, TRID, and HUD guidelines.
• Knowledge of principles and processes for providing member services, including member needs assessment, meeting service standards, and evaluation of member satisfaction.
• Knowledge of working with support systems such as FHA Connection and ordering mortgage insurance certificates for conventional, FHA, and VA mortgages.
• Ability to explain policies, procedures, laws, and regulations to members and fellow employees.
• Interpret a variety of instructions and technical procedures furnished in written, oral, diagram, or schedule form.
• Interpret and apply laws, regulations, policies, and procedures.
• Keep current with industry and regulatory changes and trends.