Money Movement Operations Specialist
United StatesJob Description
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Job Overview:
Supports accurate, timely, and compliant processing, research, and resolution of routine money movement transactions. Provides first-level operational support across assigned payment functions, follows documented procedures and controls, maintains clear records, and escalates complex, high-risk, or time-sensitive matters to the appropriate partners. This is a limited duration position, 11 months maximum.
Where You Will Work:
- Remote role open to candidates residing in Washington (WA) or Oregon (OR).
- Travel is not required.
When You’ll Be Working:
- 7am to 5:30pm availability, Monday through Friday.
- Rotating Saturdays, 9:15am to 1:45pm.
What You’ll Do:
- Provides first-level support for Money Movement inquiries received through calls, chats, emails, service requests, and other approved intake channels.
- Reviews incoming requests for completeness, urgency, risk, member impact, and appropriate routing or escalation.
- Researches routine transaction questions and exceptions using internal systems, documented procedures, and established controls.
- Supports assigned ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up.
- Supports assigned check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation.
- Assists with wire-related inquiries by gathering required information, reviewing supporting documentation, monitoring request status, and escalating concerns as needed.
- Supports Fedline Advantage, branch cash, foreign currency, and related operational activities by following procedures, tracking requests, and maintaining required documentation.
- Assists with general ledger research and reconciliation support by gathering transaction details, documenting discrepancies, and escalating unresolved items.
- Identifies unusual, suspicious, incomplete, high-risk, or time-sensitive activity and escalates to the appropriate specialist, supervisor, fraud, compliance, or business partner.
- Maintains accurate ticket notes, audit trails, documentation, and service request updates in accordance with department standards.
- Communicates clearly and professionally with members, branches, contact center teams, internal departments, and other business partners.
- Supports daily queue management, backlog reduction, cross-training, and identification of process, documentation, or training improvement opportunities.
- All other duties as assigned.
Qualifications:
- A minimum of one (1) year of experience in money movement.
- Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred.
Knowledge, Skills, and Abilities:
- Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions.
- Foundational understanding of transaction research, payment operations, deposit operations, service requests, case management, or similar operational workflows.
- Basic understanding of fraud awareness, internal controls, confidentiality expectations, and regulatory requirements related to financial transactions.
- Ability to follow documented procedures, apply established controls, and recognize when escalation is needed.
- Strong attention to detail with the ability to complete routine processing, research, documentation, and ticket updates accurately.
- Ability to organize work, manage service queues, prioritize time-sensitive requests, and meet established deadlines.
- Clear written and verbal communication skills with the ability to support members, branches, and internal partners professionally.
- Basic analytical and problem-solving skills to review transaction activity, identify discrepancies, document findings, and support resolution.
- Working knowledge of applicable rules, regulations, and internal procedures, including ACH rules, Office of Foreign Assets Control requirements, Regulation E, Regulation CC, Bank Secrecy Act, anti-money laundering requirements, and Federal Reserve processing requirements.
- Ability to learn and use core processing, payment processing, ticketing, case management, and Microsoft Office tools.
- Ability to work collaboratively, adapt to changing priorities, and build operational knowledge through cross-training.
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Peak Credit Union
View Company ProfilePeak Credit Union is a premier, enterprise-grade financial cooperative headquartered in Olympia, Washington, engineered to orchestrate massive-scale personal and business banking ecosystems. Operating as a member-owned, community-focused banking hub, the firm eliminates the operational friction of traditional, legacy commercial banking models—which frequently suffer from impersonal service and disconnected local-community engagement—by seamlessly deploying advanced digital-banking telemetry, rigorous financial-wellness architectures, and cohesive cross-channel member-service frameworks. Moving beyond rigid legacy banking paradigms, Peak Credit Union empowers its members to dynamically synchronize their savings, checking, auto-loan, and home-equity pipelines with elite, secure, and user-centric execution. Under the hood, their sophisticated proprietary operational infrastructure—bolstered by a high-performance digital banking app—natively manages complex real-time balance ingestion, instantaneous transaction-monitoring, and compliance-hardened fund-transfer workflows, providing the necessary operational foundation to support the modern, high-velocity financial economy. What sets Peak Credit Union apart is its uncompromising dedication to frictionless "membership-orchestration"; by bridging the gap between highly technical, performance-intensive banking-infrastructure demands and accessible, high-velocity digital-mobile interfaces, the firm empowers modern urban communities to radically accelerate their financial-wellbeing velocity, eliminate systemic banking-bottlenecks, and build an unassailable foundation for continuous commercial and institutional success in the modern, AI-transformed global-finance landscape.
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