Site Reliability Engineer (SRE)
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We are seeking a proactive Site Reliability Engineer (SRE) to keep a secure SaaS platform fast, reliable, and continuously improving. You will support a hybrid technology stack spanning Windows-based applications (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, and Terraform).
This is a hands-on role for someone who takes ownership of production reliability, enjoys investigating complex failures, and independently identifies opportunities to improve systems. Prior Windows or SQL Server experience is not required if you bring strong infrastructure and relational database fundamentals and can learn unfamiliar technologies independently.
Responsibilities
- Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments.
- Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry; identify monitoring gaps before incidents occur.
- Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible.
- Learn and operate production Windows environments, including .NET Framework/.NET Core applications hosted on IIS.
- Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora.
- Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers.
- Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actions.
- Partner with engineering teams to improve deployment safety, system resilience, and operational processes.
- Proactively identify problems, automate repetitive work, and drive improvements without waiting for direction.
Requirements
- 5+ years of hands-on SRE, DevOps, or WebOps experience supporting production SaaS systems.
- Strong practical experience with Terraform and Ansible for infrastructure management.
- AWS operations experience, including Lambda, DynamoDB, CloudWatch, and IAM.
- Strong relational database fundamentals (PostgreSQL, MySQL, or similar), including query tuning, replication, backups, recovery, and high availability.
- Experience operating and debugging containerized and distributed systems in production.
- Strong Linux systems administration skills.
- Ability to script and automate with Python, Bash, or PowerShell (PowerShell can be learned on the job).
- Experience building and maintaining CI/CD pipelines.
- Familiarity with Redis, Kibana, Elasticsearch, and centralized logging.
- Excellent incident response, troubleshooting, and communication skills.
- Demonstrated ownership, curiosity, self-directed learning, and a record of proactively improving systems.
- Availability to work US business hours and participate in an on-call rotation.
Preferred
- Experience with Windows Server, IIS, and .NET applications.
- SQL Server experience, particularly AlwaysOn and Service Broker.
- Personal technology projects, home labs, open-source contributions, or tools built independently.
- Willingness to build deep familiarity with the Windows and SQL Server stack through independent learning and hands-on practice during the first six months.
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View Company ProfileSur Global Services (operating under surglobalservices.com and hiresur.com as Sur) is a premier, enterprise-grade nearshoring solutions platform, cross-border talent acquisition specialist, and strategic workforce engineering powerhouse engineered to serve as the definitive Latin American (LatAm) talent delivery layer for fast-growing US and Canadian businesses. The company completely eliminates the severe systemic friction of global remote hiring—where early-stage founders, VC-backed startups, and scaling enterprise HR leaders face staggering domestic developer salaries, extreme time-zone mismatches from offshore regions, unverified English fluencies, and disconnected candidate databases—by deploying a hands-on, operator-led recruitment architecture. Moving far beyond transactional recruitment agencies, passive job boards, or static resume-scraping databases, Sur acts as an embedded talent partner that custom-designs corporate roles, constructs rigorous multi-tier interview processes with execution-based assessments, and establishes local market compensation matrixes designed to drive long-term staff retention. The platform unifies critical remote hiring tracks across Product & Tech (full-stack software engineering, DevOps, data analytics), Go-to-Market cells (sales, outbound SDR/BDR pipelines, lifecycle marketing, design), and Finance & Operations (fractional accounting, customer success nodes, and e-commerce assistants) into a cohesive cross-border infrastructure. Under the hood, its sophisticated talent machinery guarantees an elite 21-day timeline to hire, enforces 100% fluent English communication thresholds, and provides a strict 90-day placement replacement guarantee to safeguard client capital velocity. What sets Sur apart is its uncompromising dedication to replacing traditional agency placement models with strategic business alignment; by bridging the gap between world-class LatAm operational talent and high-demand North American business parameters, the firm enables modern scaling organizations to unlock up to a 70% reduction in operational overhead while simultaneously supercharging aggregate team output worldwide.
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