Senior Solutions Consultant

Your Role

We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc.

You Will

• Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
• Fantastic communication skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Experience working with product and engineering teams
• You’re able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
• Willing to do whatever it takes to make Zip and its customers happy.