Senior Order to Cash (OTC) Operations Manager at Zip

As a Senior Order to Cash (OTC) Operations Manager at Zip, you will own and scale the end-to-end OTC function for recurring subscriptions and consumption revenue models. You will lead cross-functional initiatives and work directly with senior leadership to drive operational transformation, optimize cash flow, and build OTC system architecture for Zip’s future growth. This is a hands-on, senior individual contributor role with broad exposure across Finance, Sales, Deal Desk, Product, and Engineering. The ideal candidate is an experienced operator and strong day-to-day executor who would rather build than maintain, and who is comfortable designing and deploying automation and AI tools to support Zip’s revenue growth.

What You’ll Do:

• Own the order to cash lifecycle end to end, from order creation through invoicing, collections, and cash application, ensuring accuracy, timely delivery, and adherence to contractual terms.

• Drive customer collections: oversee dunning processes, monitor accounts receivable (AR) aging, and conduct direct outreach to customers with past-due accounts, working with Sales and Customer Success to resolve disputes and escalations.

• Lead new billing and revenue system implementations, driving accounting requirements and keeping cross-functional stakeholders aligned on scope and timing.

• Identify and deploy automation and AI-based workflows across invoicing and collections to reduce process cycle times.

• Collaborate with GTM, Deal Desk, and Product on new SKU launches and validate that billing and accounting systems are ready before the launch date.

• Manage the month-end close for bookings and billings, working in lockstep with Deal Strategy and Operations teams to ensure seamless handoff to Revenue Accounting.

• Partner with Engineering and Product to ensure usage data is captured and reported into billing systems accurately.

• Proactively monitor and implement strategies to maintain strong collections, optimize cash flow, and minimize bad debt exposure.

• Serve as the primary point of contact for accounts receivable (AR) and billing external audit matters.

• Develop documentation, playbooks, and standard operating procedures (SOPs) for the order-to-cash function.

What You’ll Bring:

Required:

• A Bachelor's degree in Accounting, Finance, Business, or a related field. CPA is a plus.

• 8+ years of experience in billing, accounts receivable, revenue accounting, or order-to-cash, including time at a high-growth technology company.

• Experience managing hybrid revenue models (recurring subscription + consumption).

• Advanced proficiency in Excel/Google Sheets for reconciliation and data analysis.

• Familiarity using Snowflake queries for data retrieval and analysis; SQL proficiency is a plus.

• Strong collaboration and communication skills, with a track record of partnering effectively with cross-functional stakeholders.

• Working knowledge of ASC 606 revenue recognition principles and application to billing.

• Experience building AI-driven workflows involving multiple data sources and/or multiple system integration points.

• Comfortable performing detailed, hands-on operational work while owning strategic initiatives.

• Track record of building or overhauling finance processes and systems, with sound judgment on what to build now and what to defer.

• Familiarity with NetSuite, Salesforce, and modern billing and collections tooling.