Cash Application Representative

The Cash Application Representative is responsible for accurately and efficiently processing incoming customer payments, ensuring they are applied to the correct invoices, resolving discrepancies, and maintaining detailed records to ensure timely and precise accounts receivable.

This role requires close collaboration with the AR team to ensure all transactions are accurately recorded. Additionally, this role may provide backup support where needed for various departmental functions and tasks. Cash Applications Representatives play an integral role in the success of the Credit department, contributing significantly to the company’s overall achievements.

What Will You Be Doing?

• Accurately post and reconcile customer payments, applying incoming checks, ACH, wires, EFT, etc., to SanMar customer accounts.
• Prepare customer payment details as needed, creating Excel spreadsheets for upload into proprietary software and/or MS Dynamics.
• Reconcile discrepancies found in balancing payment postings.
• Process customer ACH payments and refunds through the bank website, ensuring accurate account withdrawals and strict adherence to all department control procedures.
• Provide regular updates to management on productivity and contributions to department projects.
• Work in a collaborative team environment to achieve department goals, striving to enhance customer service and satisfaction through efficient and effective payment posting.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• High School Diploma required.
• Experience in credit or applications support is preferred.
• Accurate 10-key typing by touch required.
• Must have strong attention to detail and organizational skills.
• Maintain a high level of confidentiality and professionalism.
• Ability to meet daily, weekly, and monthly deadlines.
• Must work well under pressure while maintaining high accuracy.
• Able to thrive in a structured environment.
• Demonstrate excellent customer service skills and responsiveness to customer needs.
• Excellent verbal and written communication skills required.
• Must be able to learn the company’s proprietary software and computer system.
• Reliable attendance and punctuality, with ability to work overtime occasionally.
• Self-motivated and comfortable with repetitive tasks.
• Work well in a team environment and independently.
• Exceptional problem-solving skills with the ability to quickly analyze payment issues, identify discrepancies, and implement effective solutions.