Technical Support & Integrations Manager

Your Role

As a Technical Support & Integrations Manager at RoomPriceGenie, you will play a pivotal role in bridging technical innovation and customer satisfaction at our fast-growing B2B SaaS company. This is a 6-month contract position and an exciting opportunity where you’ll take ownership of diverse responsibilities:

• Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.

• Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases.

• Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.

• Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.

Your Profile

We’re looking for someone with the following skills and attributes:

• Professional Experience:

  • Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.

  • Familiarity and a solid understanding of hotel operations and KPIs.

  • Experience with hotel technology solutions such as Property Management Systems or Channel Managers.

• Technical Skills:

  • Familiarity with ticketing systems (such as HubSpot).

  • Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML.

  • Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.

  • Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry (a plus).

  • Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous).

• Soft Skills:

  • A strong sense of urgency, persistence, and commitment to meeting deadlines.

  • Customer-focused mindset with a passion for delivering exceptional customer service.

  • Exceptional attention to detail and self-direction.

  • Outstanding communication skills—you can clearly articulate complex ideas and collaborate effectively.

  • A team player with a high ownership mentality, taking pride in your work and driving projects to completion.

  • C2 Level Proficiency in English.

  • Based in the Australian Time Zone for optimal collaboration with our team.

Nice to Have

• Educational background in Hotel Management, IT, or Business.

• Experience writing technical documentation to document issue types and solutions.

What We Offer at RoomPriceGenie

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

• Remote-First Model: Work from (almost!) anywhere.

• One Team, One Vision, One Goal: We’re in this together!

• Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun.

• Growth and Development: We’re all about lifelong learning! Level up your skills with personal and professional development opportunities.

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time.

• Birthday Celebrations: It’s your day, so take it off!

• Flexible Hours: We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. Every Genie gets access to Headspace, the leading meditation app.

• BetterHelp Support: We also offer BetterHelp, a professional online therapy and counseling platform.