Senior Platform Engineer
Job Description
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Good plumbing is quiet and invisible, and so is good infrastructure. As a Senior Platform Engineer at Solace, you will join our platform engineering team and help build the infrastructure powering the future of health care. You enable product and data engineers to move aggressively and deploy daily, build safeguards to autonomously recover from failures, and fix things when they can't.
You are a generalist who can work both independently and as part of a team, spanning high-level architecture and low-level foundations. You are curious and always learning. You look deeper than the surface at how systems work, how they fail, and how they can self-heal. You take pride in your craft, have impeccable communication skills, and you absorb feedback exceptionally well. You aren't afraid to make mistakes and learn more from them. Above all, you enjoy taking ownership and are stifled by large organizations.
What You'll Do
- Help build out our cloud infrastructure and application platform
- Assess risk and impact for changes to our live environment
- Join our on-call rotation
- Troubleshoot problems emerging from complex interactions of technology, governance, and people
- Design and build autonomous self-healing processes in our systems
- Be a resource for product and data engineers in your areas of expertise. Learn and grow into other areas of expertise.
- Communicate with stakeholders and internal platform customers
What You Bring to the Table
Platform engineering requires a diverse and wide-ranging set of skills. We are looking for the following core skills and experiences:
- Experience working in a start-up environment
- Experience building scalable infrastructure for hosting web applications or data workloads
- Deep troubleshooting. You relentlessly dig through architectural and abstraction layers to identify root causes, sometimes under time pressure. You have done this solo and in a team. You have generated and tested hypotheses. You have generated and implemented solutions.
- Fluent on the command line and comfortable working with Linux
- Strong communication skills
- Cloud infrastructure. Experience working with GCP, AWS, or Azure. GCP experience preferred. Bonus for experience working with cloud landing zones. Familiar with GitOps technologies, such as Terraform.
- Networking. Understanding VPCs, subnets, routes, peering, DNS, load balancers, L4/L7 routing, NAT gateways, CDNs, TLS, and how they all work together.
- Observability. Integrated and worked with tools such as Datadog and OpenTelemetry for infrastructure monitoring, application performance monitoring, and database performance. Comfortable helping instrument application code, building dashboards, and working with application engineers.
And One or More of the Following Focus Areas:
- Site reliability. You have improved performance, reliability, and cost across the entire stack, from front-end to back-end.
- Kubernetes. Understand how to best use its self-healing and extensibility to run workloads scalably, resiliently, and securely, and fix it when it breaks.
- Polyglot. Comfortable with different languages and learning new ones. Proficient at reading code, understanding what it does, and its operational characteristics during runtime.
- DevOps. Built, optimized, and maintained continuous integration and continuous delivery systems.
- Developer Product Experience. You built tools and low-friction experiences for product and data engineers, designing and delivering them with a product mindset.
- Data Infrastructure. You moved databases. Built warehouses, connectors, and replicators. Implemented access controls, optimized and fixed pipelines.
- Distributed Systems. You built both coordination-bound and coordination-free systems and know the tradeoffs in terms of scalability, reliability, and resilience. You have worked with systems spanning multi-regions. You got your hands dirty fixing systems that collapsed.
- Security. Worked in a highly-regulated industry such as healthcare with cloud infrastructure
Applicants must be based in the United States.
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Solace Health
View Company ProfileSolace Health is a premier digital health and patient advocacy platform dedicated to transforming how individuals navigate the highly fragmented U.S. healthcare system. Founded in 2022 by CEO Jeremy Gurewitz and Chief Product Officer Sara Sargent, the company emerged from their personal struggles managing family medical crises, driving a mission to connect patients with highly trained healthcare advocates. Operating at a recently minted $1 billion "unicorn" valuation, Solace distinguishes itself by providing a network of over 2,000 seasoned nurse advocates—averaging 16 years of clinical experience—who do far more than just offer passive advice. These advocates act as hands-on proxies for patients, actively enduring hold music, chasing down medical teams, decoding complex insurance coverage, and untangling complicated diagnoses to drastically shorten time-to-care. Underpinning this service is a proprietary Electronic Health Record (EHR) system that securely streamlines care details between patients, advocates, and providers. While primarily targeting Medicare and Medicare Advantage members dealing with chronic, complex, or overwhelming medical conditions, Solace is actively expanding its partnerships with national payers and providers. What sets Solace apart in the competitive healthtech space is its core philosophy: they are a platform of "doers" who step directly into the bureaucratic trenches, ensuring patients and their families never have to face the healthcare system alone.
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