Performance Creative Manager
Job Description
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As the Performance Creative Manager at Solace, you'll build and lead the creative engine behind an eight-figure monthly paid media program.
You'll craft a performance creative system—channel-dedicated pods of creative strategists, designers, and video editors working alongside media buyers across our full stack of acquisition channels—and own creative-driven CPA improvement across all of it.
This is a builder's role for someone who speaks both craft and performance fluently: you'll define the testing frameworks, develop the team, negotiate the brand guardrails, and create the systems that turn creative production into a compounding performance advantage.
What You'll Own
- Build, hire, and mentor the performance creative organization—creative strategists, designers, video editors, and creative operations—embedded in channel pods alongside media buyers across Meta, TikTok/AppLovin, and YouTube.
- Own creative-driven CPA improvement across all pods.
- Define and run the creative testing framework: concept, variant, and iteration definitions; weekly production quotas per pod; hit-rate targets; and the kill/iterate/scale decision system.
- Own the creative analytics foundation: naming conventions and tagging taxonomy that make winning patterns searchable, measurable, and repeatable across channels.
- Stand up and govern the content library—raw UGC and branded shoot footage, finished-asset archive with performance data, and the approved-claims and copy library—as the infrastructure layer for pod velocity.
- Own the shoot roadmap and external creator/contractor budget: quarterly branded production planning, the UGC creator program, and the production partner ecosystem.
- Negotiate and own the brand guardrails system—codified rules that let pods ship at velocity inside clear boundaries, with defined review lanes for net-new territory.
- Own regulatory and legal compliance systems for creative: the approved-claims library and review-lane process, built with legal, appropriate to a healthcare environment.
- Run the cross-pod creative review cadence so learnings transfer between channels—a winning Meta hook becomes a TikTok hypothesis becomes a CTV script.
What Success Looks Like
A creative organization that ships winning ads on a weekly cadence—on brand, compliant, channel-native, and relentlessly tested—where creative is the growth lever: rising hit rates, falling CPAs, and a library of compounding creative intelligence.
Who You Are
- A builder who has stood up teams, systems, and processes from scratch—and knows the difference between an org chart and an operating system.
- A leader fluent in both creative craft and performance data; you can give an editor frame-level feedback and defend a testing budget in the same meeting.
- A systems thinker who believes velocity comes from infrastructure—taxonomies, libraries, briefs, and cadences—not heroics.
- Excited to contribute hands-on in a high-growth, mission-driven startup.
What You Bring to the Table
- Direct experience managing creative on $50M+/year in paid media spend.
- Proven track record building and managing creative teams (strategists, designers, editors) of 5+ people, ideally in a pod or embedded model.
- Deep fluency in creative testing at scale: concept/variant frameworks, hit-rate measurement, creative fatigue diagnosis, and iteration systems on Meta, TikTok, and YouTube.
- Experience running UGC creator programs and branded production—briefing, shoot planning, usage rights, and turning raw footage into high-velocity variant production.
- Strong command of creative analytics: tagging taxonomies, creative reporting, and connecting asset-level data to CPA outcomes.
- Experience partnering with brand and legal teams to build guardrails and claims-review systems that protect the brand without killing velocity.
- Exceptional organization and attention to detail, with the ability to manage multiple priorities simultaneously.
- A bias for action—you move fast, make sound decisions, and thrive under tight timelines.
- Bonus: experience in healthcare or other regulated industries, a marketplace business, or a fast-paced startup environment.
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Solace Health
View Company ProfileSolace Health is a premier digital health and patient advocacy platform dedicated to transforming how individuals navigate the highly fragmented U.S. healthcare system. Founded in 2022 by CEO Jeremy Gurewitz and Chief Product Officer Sara Sargent, the company emerged from their personal struggles managing family medical crises, driving a mission to connect patients with highly trained healthcare advocates. Operating at a recently minted $1 billion "unicorn" valuation, Solace distinguishes itself by providing a network of over 2,000 seasoned nurse advocates—averaging 16 years of clinical experience—who do far more than just offer passive advice. These advocates act as hands-on proxies for patients, actively enduring hold music, chasing down medical teams, decoding complex insurance coverage, and untangling complicated diagnoses to drastically shorten time-to-care. Underpinning this service is a proprietary Electronic Health Record (EHR) system that securely streamlines care details between patients, advocates, and providers. While primarily targeting Medicare and Medicare Advantage members dealing with chronic, complex, or overwhelming medical conditions, Solace is actively expanding its partnerships with national payers and providers. What sets Solace apart in the competitive healthtech space is its core philosophy: they are a platform of "doers" who step directly into the bureaucratic trenches, ensuring patients and their families never have to face the healthcare system alone.
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