Seasonal Customer Service Representative

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists globally. Our Customer Service team is central to delivering elevated, personalized experiences for customers, especially for handcrafted, customized products.

You Will:

• Handle phone, email, live chat, and social media interactions with high ownership and warmth.

• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on rigid scripts.

• Leverage detailed internal knowledge bases to augment service, using documented knowledge alongside natural problem-solving skills.

• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory, and processing adaptations on the fly.

• Document customer interactions thoroughly in Salesforce or advanced CRM platforms while adhering to data policies.

• Identify operational errors or platform friction points and share proactive insights with leadership to improve customer journeys.

• Deliver consistently strong quality in interactions with accountability for availability through efficient time management.

• Collaborate with Team Supervisor during 1:1s and video huddles to discuss unscripted resolutions and workflow improvements.

You Are:

• A thoughtful problem-solver who thrives in unscripted, unique customer situations.

• Tech-savvy, comfortable navigating multiple tools like CRM and order databases simultaneously.

• A fast learner who quickly adapts to evolving workflows, product customization rules, and platform updates.

• Exceptionally patient, empathetic, and resilient, delivering a warm, premium brand experience.

• Highly digitally dynamic, capable of managing multi-platform tool stacks under real-time constraints.

• Open to a set schedule including weekends, with flexibility in exchange for a predictable schedule.

• Visible and engaged, valuing open feedback, camera-on team connections, and individual recognition.

• An unscripted communicator, confident navigating nuanced situations with documented knowledge.

You Have:

• A Bachelor’s degree or equivalent work experience.

• Ability to communicate effectively in English, both verbally and in writing.

• 2+ years of experience working with high-end customers, owning and solving complex problems.

• Experience handling inbound contact volume and managing multi-channel queues.

• Experience with design-related work and fulfillment, such as photo printing and design files.

• Interest and aptitude for design or technical issues.

• Excellent written communication skills, crafting structured, custom, and professional responses.

• High attention to detail, strong organizational habits, and cognitive stamina for context-switching.

• Experience with omni-channel CRM platforms like Salesforce, Zendesk, and older technologies.

Ecosystem & Background Alignment:

This role thrives on building genuine connections and solving unique problems. Ideal candidates come from fast-paced e-commerce or customer-facing app support backgrounds, requiring deep problem-solving, empathy, and adaptability.

• Seamlessly transition between phone, email, and live chat workflows.

• Navigate and update multiple web-based platforms simultaneously.

• Confidently communicate without rigid scripts, bringing warmth and authenticity.