Seasonal Customer Service Representative

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists globally. Our Customer Service team is central to delivering elevated, personalized experiences for customers, especially for handcrafted, customized products.

You Will:

• Handle phone, email, live chat, and social media interactions with warmth and high ownership.

• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on rigid scripts.

• Leverage detailed internal knowledge bases to augment service, using documented knowledge alongside natural problem-solving skills.

• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory, and processing order adaptations on the fly.

• Document customer interactions thoroughly in Salesforce or advanced CRM platforms while adhering to data policies.

• Identify operational errors or platform friction points and share proactive insights with leadership to improve the broader customer journey.

• Deliver consistently strong quality in every interaction, maintaining accountability for availability through efficient time management and proactive communication.

• Collaborate with your Team Supervisor during regular 1:1s and video huddles to discuss unscripted order resolutions and workflow improvements.

You Are:

• A thoughtful problem-solver who enjoys helping people through unique, unscripted situations.

• Tech-savvy and comfortable navigating multiple tools like CRM and order databases simultaneously.

• A fast learner who quickly internalizes evolving workflows, product customization rules, and platform updates.

• Exceptionally patient, empathetic, and resilient, delivering a warm, premium, and personalized brand experience.

• Highly digitally dynamic, capable of managing a multi-platform tool stack under real-time constraints.

• Open to a set schedule, including weekends, with flexibility in exchange for a predictable schedule.

• Excited to be an active, visible member of a supportive remote team, valuing open feedback and individual recognition.

• An unscripted communicator, confident navigating nuanced customer situations using documented knowledge.

You Have:

• A Bachelor’s degree or equivalent work experience.

• Ability to communicate effectively in English, both verbally and in writing.

• Experience working with high-end customers, owning and solving complex problems with empathy.

• Experience handling inbound contact volume and managing contact queues efficiently.

• Experience with design-related work and fulfillment, such as photo printing and design files.

• Interest and aptitude for design- or technical-related issues and problems.

• Excellent written communication skills, crafting structured, custom, and professional responses.

• High attention to detail, strong organizational habits, and cognitive stamina for context-switching.

• Experience using omni-channel CRM platforms like Salesforce (SF), Zendesk (ZD) and adapting to new technologies quickly.

Ecosystem & Background Alignment:

This role requires building genuine connections and solving unique, unscripted problems. We seek candidates with:

• Problem-solving and adaptability in fast-paced e-commerce or customer-facing app support.

• Multi-system navigation skills, comfortable managing several platforms simultaneously.

• Unscripted personal connection, confidently navigating customer situations with empathy.