Seasonal Customer Service Representative (Remote)

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists globally. Our Customer Service team is central to delivering elevated, personalized solutions for customers, especially for handcrafted and customized products.

You Will:

• Handle phone, email, live chat, and social media interactions with high ownership and warmth.

• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on rigid scripts.

• Leverage detailed internal knowledge bases to augment service, using documented knowledge alongside elevated service skills to find answers.

• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory, and processing order adaptations on the fly.

• Document customer interactions thoroughly in Salesforce or advanced CRM platforms while adhering to data policies.

• Identify operational errors or platform friction points and share proactive insights with leadership to improve the customer journey.

• Deliver consistently strong quality in every interaction with accountability for availability through efficient time management.

• Collaborate with your Team Supervisor during regular 1:1s and video huddles to discuss unscripted resolutions and workflow improvements.

You Are:

• A thoughtful problem-solver who enjoys helping people through unique, unscripted situations.

• Tech-savvy and comfortable navigating multiple tools like CRM and order databases simultaneously.

• A fast learner who quickly internalizes evolving workflows, product customization rules, and platform updates.

• Exceptionally patient, empathetic, and resilient with emotional intelligence for premium customer experiences.

• Highly dynamic, capable of managing a multi-platform tool stack (CRM, order databases, design files, knowledge bases) under real-time constraints.

• Open to a set schedule including weekends with guaranteed flexibility.

• Visible and engaged, valuing open feedback, camera-on connections, and individual recognition.

• An unscripted communicator, confident navigating nuanced situations with documented knowledge and warmth.

You Have:

• A Bachelor’s degree or equivalent work experience.

• Ability to communicate effectively in English, verbally and in writing.

• 2+ years of experience working with high-end customers, owning and solving complex problems.

• Experience handling inbound contact volume and managing multi-channel queues.

• Experience with design-related work and fulfillment (e.g., photo printing, design files).

• Interest and aptitude for design or technical issues.

• Excellent written communication skills for structured, custom, and professional responses.

• High attention to detail and strong organizational habits for context-switching between platforms.

• Experience with omni-channel CRM platforms (e.g., Salesforce, Zendesk) and quick adaptability to new technologies.

Ecosystem & Background Alignment:

• Problem-solving and adaptability in fast-paced e-commerce or customer-facing app support.

• Multi-system navigation, cross-referencing, and updating multiple web-based platforms simultaneously.

• Unscripted personal connection, using authentic empathy and unique communication without rigid scripts.