Director, Customer Support
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About the Role
As our Director, Customer Support, you will play a crucial role in ensuring that our customers and patients receive exceptional support, contributing to their overall satisfaction and loyalty. You will be responsible for developing and implementing strategies to modernize customer support operations — including the adoption of AI-powered tools and workflows to drive Patient Net Promoter Score (NPS), improve core support metrics (e.g., resolution time, first-response time, contact deflection), and support the growth of our platform.
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View Company ProfileWheel (operating at wheel.com) is a digital health platform engineered for seamless virtual care delivery. Founded in 2018 by Michelle Davey and Griffin Mulcahey and headquartered in Austin, Texas, Wheel revolutionizes telehealth infrastructure by enabling companies and clinicians to launch and scale virtual care programs at scale. Unlike traditional telehealth solutions, Wheel streamlines the backend operations—from patient scheduling to provider matching—using AI-assisted tools to optimize workflows and reduce administrative burdens. This allows healthcare providers, employers, and insurers to deliver personalized virtual care at scale, improving access and efficiency for millions of patients. Backed by over $216 million in Series C funding, Wheel has positioned itself as a critical enabler for the next generation of digital healthcare.
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