Sales Support & Customer Service Representative (Chiropractic)

Core Responsibilities

Respond to and convert enquiries received through various marketing channels (**phone, email, forms, etc.**).

Provide information about chiropractic services, addressing any questions or concerns potential patients may have.

Manage incoming leads, leverage sales skills, and follow up in a timely and professional manner.

Reactivate previous patients through proactive outreach and follow-up campaigns.

Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.

Track and report on lead conversion rates and other relevant metrics.

Schedule initial consultations and follow-up appointments for new and existing patients.

Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.

Handle payment transactions for consultations and treatments.

Provide detailed information about pricing and payment options.

Deliver excellent customer service, ensuring a positive experience for all patients.

Address any issues or complaints promptly and professionally, escalating when necessary.

Other role-specific duties as they arise.

Requirements

Must have a Bachelor’s degree or certification in Health Sciences, Communications, Business Administration, or a related field.

Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.

Background in the medical field, such as healthcare administration, medical sales, or a similar area.

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

Proficiency with lead management and CRM software.

Ability to multitask and prioritize effectively in a busy environment.

Empathetic, patient-focused attitude with a commitment to delivering high-quality service.

High level of professionalism, integrity, and respect for patient confidentiality.