Customer Success Manager (Renewals) - India/Philippines
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The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.
We are looking for a customer-focused, sales and data-driven Customer Success person to join the team and contribute to Sleek’s growth!
Outcomes:
- Achieve renewal rate targets on a monthly basis, along with CSAT, Expansion and churn targets
- Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
- Achieve cash collection targets on a monthly basis through renewal, upsell, and upgrades.
- Have a good understanding of your own pipeline, track it in a data-driven manner, and prioritize ticket resolution to drive monthly targets.
- Collaborate with cross-functional teams (accounting, corporate secretarial, product, data) to improve renewal processes, share best practices with the team, and be proactive in nature.
To do this, you will have a minimum of 8 years of experience as Sales, Account Management, or Customer Success, in a role carrying sales targets and customer-facing abilities, and you will be located in the India or in the Philippines.
Must Haves:
- Experience working with SMEs, startups, fast-paced setups in the UK market
- Exposure to different cultures because Sleek clients are from all over the world
- Ability to resolve issues by collaborating internally and externally
- Familiar with Tableau, Zendesk, HubSpot
- Experience handling complex customers and troubleshooting/escalations
- Proactive to take up new projects to completion
Behavioral Fit Attributes:
- Sales Driven & Ownership: Reliability, trust-building, and accountability are critical.
- Humility: Open-mindedness to feedback, willingness to learn, and collaboration.
- Structured Thinking & Target Focused: Pragmatic solutions balancing organizational, team, and customer needs.
- Data Driven: Utilizing data to support strategies and initiatives.
- Tough Conversations: Proactive handling of interpersonal challenges with kindness and empathy.
- Excellent Listener and Clear Communicator: Strong language proficiency in English for effective communication.
- Customer-Centric: Always acting in the best interest of the customer.
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Sleek
View Company ProfileSleek is a premier, enterprise-grade corporate services platform engineered to orchestrate massive-scale financial ecosystems and intelligent administrative workflows. Operating as a highly integrated FinTech compliance hub, the company eliminates the operational friction of traditional localized corporate secretaries by seamlessly deploying advanced incorporation telemetry, rigorous cloud accounting architectures, and cohesive regulatory governance frameworks. Moving beyond rigid legacy administrative structures, Sleek empowers global entrepreneurs, high-growth startups, and international SMEs to dynamically synchronize their back-office operations with elite digital execution. Under the hood, their sophisticated financial infrastructure natively handles complex multi-jurisdictional bookkeeping ingestion, instantaneous automated tax routing, and seamless expense management integration, ensuring frictionless business readiness and uncompromising financial visibility. What sets Sleek apart is its uncompromising dedication to frictionless operational orchestration; by bridging the gap between stringent statutory compliance and rigorous digital automation, the platform empowers organizations to radically accelerate their growth velocity, optimize administrative bandwidth, and build an unassailable foundation for continuous commercial dominance in the modern business landscape.
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