Customer Support Executive (Remote) - Hong Kong Business Support

The Role

We are seeking a proactive Customer Support Executive to deliver exceptional, remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

Mission: This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team.

Join Sleek as a Customer Support Executive and be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit, and compliance in Hong Kong. This is a fully remote role where you’ll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Outcomes

Multichannel Support:

• Follow up with clients for feedback and submissions of documents.
• Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
• Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).

Problem Solving:

• Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.

Collaboration:

• Work closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.

Continuous Improvement:

• Identify recurring customer pain points and suggest improvements to workflows or help center content.

Requirements

To do this, you will have a minimum of 2 years experience in customer support. Fresh graduates are welcome, and you will most likely be located in the Philippines.

Must-Haves:

• Education: Bachelor's Degree in any field.
• Language Proficiency: Fluent in English (written and spoken).
• Experience: minimum 2 years in customer support (experience in Fintech, SaaS, or professional services preferred).
• Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
• Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection.

Nice-to-Haves:

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.

Behavioral Fit:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others.

Structured Thinking: Our business is complex with many layers. Being able to show sound judgment is important to us.

Data-Driven: We are a data-rich business with ~15,000 small customers. Each decision we make can impact many more people than we realize.

Can Have Tough Conversations: Disagreement, conflict, and disappointment are a given in a fast-moving business where people care about their work.

Tech + Services Savvy: We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so.

Problem Solving: You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly.

Attention to Detail: You’ll be managing multiple, complex workstreams from numerous stakeholders.

Excellent Listener and Clear Communicator: We have a variety of nationalities, and for many people, English isn’t their first language.

Analytical Mindset: You have a keen eye for detail and a methodical approach to dissecting problems.

Collaboration-Driven: You thrive in a cross-functional team environment.

AI-Ready and Curious: SleekBooks already utilizes AI capabilities, but there are many more applications to be found and incorporated.