Sales Account Manager (Marketplace) - B2B Diamond & Gemstone Industry

You take a booked demo and turn it into a live, transacting Nivoda customer. This role involves running compelling demos of the marketplace, navigating commercial negotiations, closing contracts, shepherding customers through KYC/onboarding compliance, and owning the account for the first 90 days—ensuring first search, first order, and first reorder.

Key Responsibilities:

• Run discovery-led demos that align Nivoda’s marketplace with the retailer’s buying workflow.
• Manage the entire deal process: proposal, commercial terms, objection handling, multi-stakeholder buy-in, and closing.
• Drive KYC and compliance to completion, chasing documents and resolving friction to maintain momentum.
• Own the customer’s first 90 days, ensuring they search, quote, and place orders while setting usage habits early.
• Coordinate with SDRs on handoff quality and with Account Managers (AMs) for a seamless day-90 transition, including account context, buying patterns, and risks.
• Forecast accurately and maintain honest pipeline stages.

Requirements:

• 3–6 years of closing experience, preferably in a marketplace (B2B or transactional B2C) or the jewellery/diamond industry with commercial exposure.
• Deep understanding of marketplace dynamics, including why the first transaction matters, how supply breadth wins deals, and what drives procurement behavior changes.
• Strong demo craft—sell workflows and outcomes, not just features.
• Comfortable with operational follow-through, including KYC, onboarding, and activation, as signature is only the midpoint.
• Structured negotiator; remain calm under pushback on pricing and terms.

KPIs:

• Demo-to-close conversion and closed contracts/new business revenue.
• KYC completion time.
• 90-day activation rate (first order + reorder).
• Day-90 account value at handoff.
• Forecast accuracy.