Respiratory Therapist, Digital Care - E-Commerce & Product Strategy

About Us

At Sleep Doctor, we’re helping millions get a full night’s rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you’re passionate about making better sleep possible—and want to help reshape the future of sleep care—we’d love to meet you.

The Role

You’ll help define and execute the next generation of Sleep Doctor’s e-commerce business and product strategy in our emerging brands vertical, with a strong focus on CPAP and Bedding Products, Home Sleep Tests, and other sleep-oriented products. As a Respiratory Therapist, Digital Care, you will provide excellent customer service and product information, solutions, and relevant details to patients. Most importantly, this position provides above-and-beyond communication with our patients so that they feel heard, understood, valued, and more connected with our sleep apnea brand.

What You’ll Do

• Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
• Provide equipment recommendations based on sleep test results and physician recommendations, ensuring alignment with individual customer needs and treatment plans.
• Drive sales of CPAP, BiPAP, and related therapy equipment, ensuring recommendations align with physician orders and individual treatment plans.
• Follow up with patients promptly to ensure satisfaction, address concerns, and reinforce commitment to therapy.
• Perform virtual demonstration and education of respiratory therapy equipment.
• Train and educate consumers on the use of equipment and answer any inquiries related to services or equipment.
• Keep track of industry news and developments. Maintain a working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices.
• Provide technical support for PAP patients, referrals, and team members.
• Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments.
• Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
• Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.

Who You Are

• A Registered Respiratory Therapist (RRT) with a minimum of 2–3 years of DME experience required. Sleep credential (RRT-SDS or RPSGT) strongly preferred.
• Ability to troubleshoot and provide recommendations for appropriate CPAP masks, CPAP, and BiPAP equipment.
• Patient-focused mindset; prioritize patient objectives and align activities accordingly.
• Ability to set up and operate devices such as CPAP and BiPAP machines.
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), specific to Sleep Apnea and CPAP Products.
• Excellent verbal, written communication skills, and ability to properly treat confidential information.
• Thrives in a fast-paced, collaborative cross-functional environment; capable of multi-tasking and pivoting with ease.