Trust & Safety Analyst (Contract)
Does thatgamecompany sponsor H-1B visas?
Check real filing data, salaries & approval rates on VisaTalentUSA
Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.
Responsibilities include:
Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
Document case details accurately to support safety investigations and internal reporting requirements.
Compile and submit reports of illegal harms to NCMEC / law enforcement.
Respond directly to players appealing their bans, sanctions, and other moderating action(s).
Must Haves:
1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations.
Significant understanding of sensitive player issues, digital privacy rights, and online safety practices.
Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines.
Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures.
Strong analytical, written, and verbal communication skills.
Excellent attention to detail and problem-solving skills.
Nice to Have:
SaaS Customer or Player Support experience.
Trust and Safety Moderation Experience.
Familiarity with Helpshift and/or Jira.
Actively play Sky: Children of the Light.
How would you rate this job post?
See what other professionals think about this role.
How applying works on HireSkys
- 1.Click Apply. You go to the application — the employer's own page or form, or the HireSkys apply flow — and submit your profile as the employer asks.
- 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them.
- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
Similar Opportunities
More Openings at thatgamecompany
Explore Top Companies in this Space
RealAdvisor
PropTech Search Aggregation & Real Estate Data / Automated Property Valuation Platforms / Independent Mortgage Brokerage SaaS
Nova Pioneer
Primary & Secondary Education (K-12) / Independent School Networks / Pan-African EdTech & Curricular Development
Warner Music Group
Music Entertainment & Media Production / Recorded Music & Independent Services / Music Publishing & IP Licensing / Entertainment & Audio Technology
Crossmedia
Marketing & Advertising / Media Planning / Independent Agency
thatgamecompany
View Company Profilethatgamecompany (operating under thatgamecompany.com, legally thatgamecompany, Inc.) is the premier, award-winning independent video game development studio, interactive art pioneer, and emotional design powerhouse engineered to act as the definitive, high-velocity creator of timeless, broadly accessible, and deeply enriching digital experiences designed to inspire human connection globally. Founded in 2006 by visionary game designers Jenova Chen and Kellee Santiago during their graduate studies at the University of Southern California's Interactive Media Program, the studio completely eliminates the severe systemic limitations of mainstream gaming—where industry landscapes prioritize repetitive loop mechanics, high-frictional microtransactions, and hyper-violent competition at the expense of genuine emotional depth, narrative beauty, and universal demographic inclusion—by deploying an artistic, experimental development matrix. Moving far beyond traditional, transaction-heavy publishing models or generic action-driven mobile games, thatgamecompany natively unifies deep atmospheric world-building, minimalist non-verbal communication frameworks, high-throughput multiplayer matchmaking layers, and evolutionary social gameplay into a high-availability global cross-platform ecosystem. The studio first captured critical acclaim through a historic, exclusive three-game development deal with Sony Computer Entertainment, producing a legendary trilogy of titles—flOw, Flower, and Journey—that permanently redefined video games as an institutionalized art medium, culminating in Journey winning multiple Game of the Year awards and becoming the first video game score nominated for a Grammy Award. Scaling its design philosophies into the live-service era, the company launched its massive multiplayer social indie hit, Sky: Children of the Light, which has amassed hundreds of millions of downloads worldwide and broke the Guinness World Record for the most users in a virtual concert. Validating its massive commercial and cultural acceleration, the studio secured a monumental $160 million growth financing round led by prominent global asset managers TPG and Sequoia Capital, pushing its institutional market valuation to $1.9 billion. Under the hood, its technology core utilizes sophisticated custom cross-platform rendering engines, secure asynchronous social networking loops, and specialized community moderation architectures designed to cultivate safe, empathetic online environments without reducing operational performance or gameplay velocity. What sets thatgamecompany apart is its uncompromising dedication to replacing fragmented, transaction-driven player habits with absolute emotional resonance, timeless creative integrity, and artistic depth; by bridging the gap between performance-intensive online multiplayer systems and the absolute pinnacle of human empathy, the enterprise remains the definitive cornerstone of modern algorithmic game development and global interactive entertainment transformation.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.