Regional Director of Professional Services

Position Summary

Ping Identity is seeking a strategic and execution-focused regional Director of Professional Services to lead a region on our services team. This individual will play a critical role in driving bookings, delivering outstanding customer outcomes through co-delivery with partners, and elevating the execution and scalability of our delivery operations. As a core member of the PS leadership team, this role is instrumental in growing revenue, improving margin, and developing top talent within the region.

Key Responsibilities

Sales Partnership & PS Bookings

- Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
- Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
- Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
- Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.

Partner Execution & Co-Delivery

- Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.
- Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
- Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.

Delivery Excellence & Operational Execution

- Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets.
- Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
- Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).

Team Leadership & Talent Development

- Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
- Drive a culture of collaboration, innovation, and customer obsession.
- Champion the career development of team members through clear growth paths, coaching, and performance management.

What Success Looks Like

- You’re seen as a trusted partner by both Sales and Customers, influencing large strategic deals.
- Partner-led delivery scales effectively, without compromising quality or customer satisfaction.
- The region hits or exceeds key metrics: bookings, utilization, margin, and NPS.
- Your team is engaged, growing, and high-performing, with clear paths for development.

Qualifications

- 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.
- Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.
- Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.
- Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.
- Skilled in navigating complex client environments and executive-level stakeholder management.
- Strong people leadership and organizational development skills.
- Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred.
- Ability to travel within the Americas up to 30%.