Customer Success Manager

What You'll Do

Manage and grow relationships with a portfolio of customers throughout their lifecycle.

• Drive product and program adoption and customer engagement to maximize long-term success.
• Lead mid-market customer renewals while supporting enterprise renewal efforts.
• Conduct regular business reviews and strategic check-ins with customer stakeholders.
• Monitor customer health, proactively identify risks, and develop success plans.
• Partner with internal teams to advocate for customers and ensure timely issue resolution.
• Identify expansion opportunities and collaborate with Sales on account growth and strategic account plans.
• Maintain accurate customer data and success plans within CRM.

What We're Looking For

• Experience in Customer Success, Account Management, or a customer-facing SaaS role.
• Strong relationship-building, presentation and communication skills with the ability to influence stakeholders.
• Proven success managing customer renewals, retention, and adoption.
• Ability to balance multiple customer priorities in a fast-paced environment.
• Experience using CRM platforms and customer success tools.
• A proactive, collaborative mindset with a passion for helping customers succeed.

Why Convey?

At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you're energized by building relationships, solving problems, and helping customers get the most out of technology, we'd love to hear from you.