Quality Assurance Specialist

Key Responsibilities

• Conduct detailed quality assurance audits across clinical and operational processes
• Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards
• Utilize QA audit tools and platforms (including CentralReach) to evaluate performance and identify gaps
• Interpret and apply healthcare regulations and standards across varying scenarios and cases
• Provide clear, constructive feedback and recommendations for improvement
• Analyze data using Excel and other tools to track trends, identify risks, and support decision-making
• Collaborate with cross-functional teams to maintain and improve quality standards
• Develop and refine QA processes, frameworks, and documentation
• Translate complex findings into clear, concise, and actionable insights for stakeholders
• Manage multiple audits and projects simultaneously using project management tools

Requirements

• Previous experience in quality assurance, healthcare administration, compliance, auditing, or a similar role preferred.
• Experience in ABA or healthcare is highly advantageous.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Comfortable reviewing large amounts of information and identifying discrepancies.
• Strong spreadsheet and computer skills.
• Ability to maintain confidentiality when handling sensitive information.
• Strong follow-through and accountability.
• Ability to work independently and consistently meet deadlines.
• Comfortable providing professional and constructive feedback to team members.
• Strong analytical and problem-solving skills.