Quality Analyst Specialist
Job Description
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About Us
A Quality Analyst Specialist will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry.
You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas for improvement, and implementing quality improvement initiatives to enhance overall service delivery.
The Role
Monitor and evaluate virtual assistants' performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements.
Identify areas for improvement in virtual assistants' performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness.
Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants.
Document and track quality assurance findings, trends, and recommendations for continuous improvement.
Collaborate with cross-functional teams to ensure consistent adherence to quality standards.
Collaborate closely with Client Services Managers to discuss the performance metrics of VAs.
Communicate effectively to highlight VAs' strengths and AFIs.
Develop action plans for improvement based on feedback from CSMs and clients.
Create comprehensive process flows for various tasks handled by VAs.
Ensure all process flows are up-to-date and reflect the current best practices.
Collaborate with teams to streamline processes and improve efficiency.
Develop and maintain QA forms tailored to specific tasks and client requirements.
Requirements
QUALIFICATIONS:
- Excellent analytical and problem-solving skills.
- Strong attention to detail and ability to multi-task.
- Excellent communication and interpersonal skills.
- At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required)
- Proficiency in using quality monitoring tools and software.
- Ability to work well in a team environment and collaborate with cross-functional teams.
- Open to working night shifts
Benefits
RATE AND REWARDS:
- Rate is as high as $850 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home
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Global Medical Virtual Assistants
View Company ProfileGlobal Medical Virtual Assistants (GMVA, operating under gmva.ph) is a remote healthcare staffing and BPO platform that connects U.S. healthcare providers, hospitals, and medical practices with HIPAA-certified virtual assistants in the Philippines. Founded in 2019 by Beth Raboin Lachance, GMVA provides dedicated virtual medical professionals for administrative tasks, clinical scribing, medical billing, prior authorization, insurance verification, and revenue cycle management. By offering guaranteed working hours, paid training, and comprehensive benefits to Filipino healthcare graduates and registered nurses, GMVA enables American medical practices to reduce administrative overhead while scaling their operational capacity.
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