IT Specialist (System and Automation Team)

We're looking for an IT Specialist (System and Automation Team) to join our growing Systems & Automations team. This role is part builder, part problem-solver: you'll take messy manual workflows and turn them into clean, reliable automated systems that serve the entire organization.

You won't be working in isolation. You'll be embedded in a sprint-based team that ships real solutions every two weeks, ranging from internal dashboards and reporting pipelines to AI-powered agents and process automation.

TASKS:

• Build and maintain automation systems using Google Apps Script as the primary development platform.
• Integrate with APIs (ClickUp, Google Workspace, third-party services) to connect systems and move data where it needs to go.
• Design and build lightweight web app interfaces (HTML/CSS/JS) for internal tools and dashboards.
• Use Google Sheets as a data layer: structured tabs, formulas, and script-driven pipelines.
• Translate non-technical requests from Operations, HR, Finance, and Leadership into working automated solutions.
• Write clear documentation (SOPs, specs, system registries) so your work outlives you.
• Participate in 2-week sprint cycles: grooming, building, testing, shipping, retro.
• Maintain and improve existing systems (~20% of your time on maintenance).
• Collaborate on AI agent development (ClickUp Super Agents, prompt engineering, automation logic).
• Work with no-code/low-code tools to ship fast when full custom builds aren't warranted.

Requirements

REQUIRED QUALIFICATIONS:

• Google Apps Script / JavaScript: Can write modular scripts, work with triggers, and build web apps.
• REST API integration: Can read API docs, authenticate, parse JSON, and handle errors.
• No-code/low-code tools: Experience with platforms like Zapier, Make, or native app automations.
• AI fluency & Agentic AI: Comfortable using AI tools daily, understands prompting, and can configure or maintain AI agents.
• CRM experience: Familiar with CRM platforms and how data flows through them (contacts, pipelines, automations).
• Process thinking: Can look at a manual workflow and see the automation opportunity.
• Self-directed work style: Comfortable with async communication, managing your own tickets, and shipping without hand-holding.
• Willingness to learn fast: You don't need to know everything on day one, but you need to pick things up quickly and independently.

PREFERRED QUALIFICATIONS:

• Experience with ClickUp (task management, API, custom fields, automations).
• Google Sheets (advanced): Understands Sheets as a data layer, not just a spreadsheet.
• Experience building reporting dashboards or data visualization.
• Understanding of webhooks and event-driven architecture.
• Background in HIPAA-compliant environments or healthcare operations.
• Familiarity with version control concepts and documentation-first development.
• HTML / CSS for building internal UIs.