DevOps Engineer (NetSuite & simPRO Specialist) - Philippines

Our client, an Australian company specializing in the design, supply, and installation of electric vehicle (EV) charging infrastructure, is expanding their local presence in the Philippines and is seeking a proactive, collaborative, and self-motivated DevOps Engineer to join their dynamic team.

This is an incredible career opportunity for someone seeking growth and skill enhancement through exposure to a highly diversified and collaborative team.

Duties & Responsibilities:

NetSuite and simPRO Administration

• Administer and configure NetSuite and simPRO on a day-to-day basis.
• Configure and maintain NetSuite forms, fields, SuiteFlow workflows, saved searches, SuiteAnalytics, approvals, templates, and alerts.
• Configure and maintain simPRO system settings, cost centers, catalogues, prebuilds, forms, templates, and automations.
• Implement approved item-master, pricing, and costing requirements within the systems, including field setup, upload templates, and data mapping.
• Test configuration changes and vendor releases in a sandbox environment before production deployment.
• Manage production releases, including regression checks, change documentation, business impact communication, and rollback planning.

Technical Support and Service Management

• Act as the first point of technical support for NetSuite and simPRO administration requests and incidents.
• Maintain a simple support intake process and triage requests by urgency, complexity, and ownership.
• Resolve day-to-day configuration and administration issues directly, and identify work that requires project scheduling, escalation, or vendor support.
• Monitor support activity through JIRA reporting, including request volumes, priorities, resolution times, workload distribution, and recurring themes.
• Use recurring support issues to identify opportunities for system improvements, stronger controls, or user guidance.

Integrations and Technical Development

• Monitor integrations that connect with NetSuite or simPRO, including integrations with third-party platforms.
• Diagnose integration failures, identify root causes, and resolve data or configuration issues within NetSuite and simPRO.
• Work with relevant teams where user input, training, or upstream data quality is affecting integration performance.
• Maintain and document the NetSuite API so internal teams and vendors can build against it reliably.
• Build minor scripts or integrations that sit entirely within NetSuite where appropriate.
• Coordinate complex integration changes with internal system owners and external vendors.
• Maintain accurate reporting on integration health and processing outcomes.

Reporting and Data Quality

• Build and maintain NetSuite saved searches, operational reports, and dashboards.
• Review and remove duplicate, redundant, or outdated saved searches and reports.
• Maintain a defined set of trusted operational reports that remain accurate, accessible, and easy to find as systems and data change.
• Investigate data-quality issues within NetSuite and simPRO and correct the relevant system configuration or mapping.

Technical Advisory and Change Support

• Advise internal teams on what NetSuite and simPRO can support, including system constraints, dependencies, and downstream impacts.
• Assess the technical feasibility and impact of proposed operational or process changes.
• Provide technical input into system architecture and improvement initiatives while the relevant business owner retains responsibility for process design and decisions.
• Scope larger technical requests and coordinate their prioritization, scheduling, or escalation.

Security and Access Management

• Configure and maintain user roles and permissions across NetSuite and simPRO.
• Implement access controls and segregation-of-duties requirements agreed with the relevant business owners.
• Conduct regular access reviews and identify excessive, inappropriate, or conflicting permissions for resolution.
• Configure accounts and permissions to reduce the risk of unauthorized changes or unintended impacts to integrations.

Vendor Management

• Manage day-to-day relationships with NetSuite, simPRO, and relevant implementation or integration partners.
• Coordinate technical support, incident escalation, and complex delivery with vendors.
• Manage vendor support arrangements, contracts, or retainers and maintain clear escalation paths and support contacts.
• Ensure vendor support can be accessed reliably when required, including when the role holder is unavailable.

Systems Documentation

• Document system configuration, technical setup, integration behavior, and API requirements.
• Record technical resolutions and the reasoning behind previous system fixes.
• Maintain structured, current, and accessible documentation so critical knowledge is not dependent on one person.
• Support onboarding and knowledge transfer by keeping key system documentation indexed and easy to locate.