Sales Operations Specialist

The Sales Operations Specialist will provide essential coordination and administrative support to the commercial and sales team, ensuring customer orders, product launches, shipments, promotional activities, and sales information are managed accurately and on schedule.

The role will work closely with National Account Managers, Channel Managers, retailers, merchandising teams, internal stakeholders, and overseas teams to coordinate orders, monitor stock and shipment timelines, resolve issues, and maintain accurate reports and commercial information.

The Sales Administrator will also support retailer promotions, product set-ups, accruals, claims, and sales reporting, ensuring key deadlines and launch dates are met. The role requires strong attention to detail, excellent coordination skills, and the ability to proactively follow up on orders and issues to keep activities moving forward.

Key Responsibilities

• Expediting customer orders from multiple sources, including international and national FOB, international and national palletised, and DSV orders
• Checking ship window availability with product/CN and highlighting non-conforming dates
• Managing the Order Status Document, including inputting orders for review by various teams and applying pressure where securing production is critical
• Removing estimates (additions) when orders are placed, as pre-agreed with the National Account Manager/Channel Manager, and reporting back to the commercial team in the agreed format
• Interpreting FOB shipment information from the China team and highlighting any issues
• Liaising with the China team and retailer merchandising teams, highlighting any issues to the National Account Manager/Channel Manager
• Building and maintaining reports
• Managing retailer promotional calendars and estimates versus actuals
• Maintaining retailer accruals versus spend file
• Processing retailer SOA claims to pre-agreed metrics
• Working with the partnerships team on SOA and promotional confirmations once agreed by the NAM/CM
• Working with retailers and internal stakeholders on product set-up, including managing deadlines and launch dates
• Managing order planning, stock, and sales inputs
• Building presentations for range, pallet, and WIGIG offers created by the NAM/CM
• Expediting orders, confirming whether stock has shipped, and highlighting any issues back to the NAM/CM
• Building the base for commercial summaries, with the NAM/CM retaining ownership of the commercials