Provider Growth Associate

About Grow:

Grow was founded to revolutionize mental health care by making it more effective and accessible. Since 2020, 15 million sessions have started on the platform, with $328M in funding and a $3B valuation from top investors like Sequoia Capital and Goldman Sachs Alternatives. The company operates a three-sided marketplace connecting providers, payors, and patients.

Your work here directly impacts whether individuals can find, afford, and access quality mental health care. Grow thrives on ambitious, mission-driven teams where everyone contributes to meaningful change.

This role is ideal for someone who enjoys tackling complex challenges, working at a fast pace, and collaborating with a team known for its sharpness and kindness.

What You’ll Do:

• Serve as the primary contact for prospective mental health providers, offering strategic business guidance to help them launch and grow their private practices.
• Deeply understand Grow’s mission, value proposition, and platform to customize your approach for each provider based on their license type, practice stage, and location.
• Manage a high-volume pipeline of prospective providers, conducting 5–6+ meetings per day while maintaining a personalized touch.
• Leverage AI-powered tools to prioritize providers, generate call insights, automate follow-ups, and focus on high-impact conversations rather than administrative tasks.
• Ensure strong meeting-to-activation conversion rates as volume scales, balancing speed with the high-quality standards that define Grow’s reputation.
• Provide exceptional customer service, timely follow-ups, and smooth onboarding experiences for providers.
• Build trust and enthusiasm among providers to join Grow’s network.
• Adhere to provider vetting and disqualification standards, completing documentation promptly to maintain quality as volume grows.
• Consistently meet and exceed weekly, monthly, and quarterly KPIs, including meeting completions, activations, conversions, and personal growth goals.

Ideal Candidate:

• Passionate about mental health and committed to expanding access to care.
• Highly organized, detail-oriented, and capable of managing a full daily meeting schedule and sales pipeline.
• Proven ability to convert high volumes of inbound leads in fast-paced environments without compromising quality.
• Comfortable working in an AI-enabled environment, utilizing real-time dashboards, call scoring, and automated workflows to enhance productivity.
• Adaptable, eager to learn new systems, and excited to grow in a dynamic startup setting.
• Collaborative, coachable, and motivated by continuous improvement.
• Bonus: Prior experience in customer-facing or sales roles, particularly in healthcare or SaaS.