Senior Manager, Clinical Quality & Documentation Integrity

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

The Opportunity:

The Senior Manager, Clinical Quality & Documentation Integrity leads Grow's Clinical Quality branch, owning provider quality outcomes, documentation standards, and payor audit readiness across a network of 26,000+ independently licensed providers. You will manage Clinical Quality Associates, set the clinical standard across workstreams, and operate as a highly independent leader who drives results without requiring close direction.

This role is a clinical subject matter expert. You will translate clinical standards into language that non-clinical partners can act on, and you will hold that standard even when you are not the final decision maker. You work cross-functionally with Product, Operations, and Payor Partnerships teams, not to own their work, but to ensure the clinical standard is represented and applied in what Grow builds and executes.

What You’ll Be Doing:

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently.

• Own the provider quality and termination process by defining what clinical quality means, setting and maintaining the clinical standard across the provider network, and owning the criteria and documentation process for provider quality review, escalation, and termination decisions.

• Own documentation integrity standards and payor audit readiness by defining what clinically complete and defensible documentation looks like, proactively identifying documentation compliance gaps across the network, and ensuring Grow is payor audit-ready.

• Serve as the clinical subject matter expert for cross-functional partners. You will build initiatives and projects with Clinical Operations and other internal teams, assess clinical soundness, and ensure clinical requirements are accurately represented in product builds, operational workflows, and payor-facing deliverables.

• Review cross-functional initiatives for clinical integrity — when Clinical Operations or another team builds a project or initiative, this role owns the clinical review layer: ensuring it is clinically sound, flagging risk, and recommending adjustments before execution.

• Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward.

You’ll Be a Good Fit If:

• You hold an active, unrestricted clinical license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent).

• You have 5–7 years of clinical quality experience.

• You have direct experience managing a clinical quality team (not clinical supervision) and are comfortable addressing performance directly and constructively.

• You have direct experience with payor audit response, documentation compliance reviews, or clinical documentation standards in a behavioral health context.

• You can clearly articulate clinical standards and documentation requirements to non-clinical partners and translate clinical logic into something actionable without losing the rigor.

• You are comfortable being the clinical expert in a room where you may not have final decision authority, and you know how to advocate for the clinical standard while maintaining a collaborative, non-blocking relationship with partners.