Payor Partnership Support Specialist

About The Role:

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team, providing a best-in-class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager.

Your responsibilities will include:

• Answering live calls, chats, and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meeting with your supervisor to discuss performance opportunities, feedback, and set performance goals

You’d be a great fit if...

• You have at least 2 years of experience in customer support (healthcare billing a plus)
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support
• You can easily pivot and multitask
• You can adapt easily to an ever-changing environment
• You are a high-output, high-quality individual
• You have very high attention to detail
• You desire to work in a contact center environment
• You take initiative and have a can-do attitude towards investigating and solving problems
• You are a naturally empathetic individual
• You have experience with and knowledge of health insurance/billing
• You stay cool, calm, and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously