Project Manager

We are looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process are completed in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion.

Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.

The IPM (Implementation Project Manager) is the customer's primary project contact and coordinates the people, dates, decisions, and dependencies needed to put the contracted solution into service, and transition to Client Success.

Responsibilities

• Serve as the primary point of contact for customers and installers throughout the implementation process
• Define actionable next steps for customers while involving, aligning and managing relevant stakeholders across teams
• Validate deal data with customers to ensure accurate details to set up the project
• Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system
• Forecast project completion timeframes
• Prioritize work queues to ensure projects and communications are progressing
• Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers
• Manage schedules, activities, and communications with customers and installers
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
• Stay informed on inventory and tracking of materials needed for projects
• Liaise between Sales and Client Success teams to facilitate successful project handoffs

Requirements

• 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
• Bachelor Degree qualified or equivalent work experience
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC (Salesforce)
• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.