Project Coordinator

As a GuidePoint Security Project Coordinator you are managing a unique portfolio of security focused Professional Services engagements which directly contribute to our client’s goals and success.

Roles and Responsibilities:

• Efficient and effective management of Professional Services projects through the full engagement lifecycle:

  • Sales handoff

  • Resourcing

  • Customer project plan development

  • Execution management

  • Project close-out activities

• Ensure regular and timely communications to all key stakeholders.

• Manage project issues and risks to resolution.

• Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met.

• Plan and manage resources ensuring all projects meet scope and budget expectations.

• Maintain the OpenAir PSA application for project data.

• Manage and support internal processes for revenue recognition and customer invoicing.

• Create and maintain project management methodology and process documentation.

• Other duties as assigned.

• Adhere to GuidePoint Security Core Values.

Required Experience:

• Bachelor’s degree in a relevant discipline or equivalent experience.

• Advanced use of all Microsoft Office Suite and Microsoft Project, with advanced ability to utilize Microsoft Excel for project reporting.

• Proficient in OpenAir and Salesforce, or other Professional Services applications.

• Standard industry certifications are preferred.

• Advanced computer skills with Mac and Google application experience preferred.

• Experience in interfacing with information security positions and stakeholders.

• Ability to manage multiple projects and/or teams simultaneously while maintaining customer satisfaction and financial health.

• Understanding of a broad range of information security terms and disciplines.

• Understanding of professional services revenue recognition and invoicing.

• Written communication skills for use in preparing formal deliverables.

• Verbal communication skills that include the ability to communicate with anyone from a technical resource to the highest level of management.

• Ability to analyze and solve problems, perform complex tasks and prioritize.

• Ability to build customer relationships that enhance communications to ensure project success.

• Demonstrated willingness to learn and use AI-enabled tools.

• Demonstrated strong skills in persuasion and negotiation.

Travel Requirements:

• Willingness to travel up to 15%

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day