Scaled Account Manager (Remote) - North America

As a Scaled Account Manager at DoiT, you will own the commercial relationship and customer strategy across a large portfolio of primarily SMB and mid-market accounts, focusing on retention, expansion, and long-term partnership growth.

The role involves:

Key Responsibilities:

• Manage a scaled portfolio using Salesforce to track customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• Leverage data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts with 2+ years of experience in Account Management/Customer Success.
• Drive retention and renewal outcomes by identifying risks early, coordinating mitigation plans, and leading commercial conversations on pricing, commitments, and contracts.
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, and DoiT products.
• Partner with Sales, Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams to align DoiT’s expertise with customer priorities.
• Run portfolio-appropriate customer cadences, including account reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
• Coordinate escalations to the right DoiT owner, ensuring customer accountability and resolution.
• Use customer data, dashboards, CRM workflows, and AI/automation tools to improve coverage and create repeatable operating rhythms.
• Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.

Qualifications:

• 2+ years of experience in Account Management/Customer Success/Customer Engineering.
• 3+ years of experience in a technology company.
• Strong verbal/written communication skills in English.
• Strong technical skills to engage with technical teams and build influential relationships.
• Operational/administrative skills, analytical, detail-oriented, and ability to balance big-picture and minute details.
• Desire to grow within the organization and continuously broaden skill sets.

Bonus Points:

• Experience with AWS, GCP, or other major public clouds.
• Experience with FinOps, cloud cost optimization, Kubernetes, AI, or data platforms.
• Cloud Certifications (e.g., AWS Cloud Practitioner or Google Cloud Digital Leader).