Professional Services Operations Specialist

The Professional Services Operations Specialist will report to the VP of Engineering to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.

Roles and Responsibilities:

• Assist VP of Engineering in monitoring services related reporting including:

  • Services pipeline

  • WIP (Work in Progress) reporting

  • Proposal status and timelines for execution and delivery

• Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications.

• Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc.)

  • Input accurate data into COGS / SalesForce/JIRA

  • Submit proposal requests to the Proposal Support Group (PSG)

  • Work with the relevant teams to ensure accuracy of the SOW

  • Work with the Account teams to properly forecast projects

• Responsible for working with internal teams to address Invoicing / Accounting Issues.

• Document the full lifecycle of the services process and maintain updates, as needed.

• Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders.

• Manage staff augmentation process

  • Scoping/Gathering information for client needs/requirements

  • Managing the interview process with internal and client resources

  • Working with internal teams to onboard resources

  • Provide oversight on projects

  • Any additional tasks associated with the lifecycle of subcontractors

Required Experience and Education:

• Bachelor’s degree in a relevant discipline or equivalent experience

• At least 5 years IT, security or business-related experience

• Experience in services delivery or project management

• Strong written and verbal communication skills.

• Ability to work flexible work schedule required.

• Demonstrates a willingness to learn and use AI-enabled tools

• Strong organizational skills

• Ability to multi-task effectively in an independent, fast-paced environment

• Demonstrates an unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity while remaining open to constructive feedback that drives continuous improvement.

• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.

Preferred Experience and Education:

• Security certification or project management

• Experience with cybersecurity technologies

Travel Requirements:

• Up to 15% travel

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day