Operations Strategy Associate

The Operations Strategy Associate role at Clipboard is a generalist position designed for the ‘all-around athlete’ who thrives on solving diverse problems and gaining broad exposure to various challenges and opportunities.

Overview

You’re likely someone who enjoys tackling different problem types, is resourceful, adaptable, and confident in your ability to dive deep and figure things out. These traits define a problem-solver eager to take on multiple roles and responsibilities based on what’s needed and most impactful.

While you may initially work within one of our Operations teams, the specific tasks and projects you’ll handle aren’t fully defined yet. Some candidates may start in execution-focused roles, while others may take on project or team leadership early on.

The role promises high-impact, fast-paced work that directly influences our customers, product, and business.

What You May Do

Since your strengths and our priorities will intersect, no two Associates will have identical experiences. Here are examples of potential responsibilities:

• Redesign our process for engaging workplaces to convert them to new payment methods, such as transitioning customers who send checks to using eCheck to expedite cash conversion.

• Research, vet, and onboard a new vendor that integrates AI agents into our customer-facing operations.

• Develop an internal predictive analytics model to identify bad payers earlier with high accuracy.

• Lead a quality task force to ensure top-tier service for our largest customers.

• Manage a team of agents within one of our Operations teams.

• Work directly within workflows, including handling customer interactions, resolving issues, and identifying process improvements.

Who We're Looking For

Successful candidates exhibit the following traits:

• Insatiable curiosity and pattern recognition: Curiosity is foundational to our company values. Understanding problems from first principles and uncovering root causes often reveals the best solutions. A relentless curiosity to ask questions and dig deeper will guide you.

• Hands-on approach: Whether it’s testing features, listening to agent calls, contacting customers, or executing workflows, don’t rely on others’ accounts—seek the truth firsthand.

• Tenacity and persistence in problem-solving: You’ll encounter obstacles and unfamiliar situations. Embrace uncertainty, explore new angles, and persistently apply pressure to problems to achieve breakthroughs.

• Resilience from failure: Mistakes and missteps are inevitable. Avoid repeating the same mistakes and learn quickly. Focus less on failure and more on maintaining momentum in your feedback loop. Failing cheaply and quickly is valuable for the lessons learned.

We are hiring multiple people for this role and will continue indefinitely. The hiring funnel won’t close prematurely, but we may pause applications periodically due to volume. We hire everyone who meets our excellence threshold.

Experience is not required for this role. It will be considered for both the work you’re assigned and compensation. Compensation is also determined by performance during the interview process.

Why Join Clipboard?

• Remote-first work environment, offering flexibility to work from various locations.

• Fast-paced startup environment that values curiosity, independence, and growth.

• A hiring process that evaluates skills and real-world problem-solving abilities, not just credentials.

• Opportunity to make a significant impact on both sides of our marketplace with our customers.

Hiring Process

1. Application
2. Case Study
3. Case Interview(s) with Operations Leaders
4. Interview with Head of Operations
5. Interview with one of our Co-CEOs