Operations & Customer Engagement Support - Stranger Soccer (Houston, TX)
Job Description
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About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
The Role
The selected candidate will support the License Owner in growing Stranger Soccer’s presence in Houston, Texas through operations support, customer engagement, and digital marketing activities.
Key Responsibilities
Operations & Back-office Support
- Handle customer service inquiries and support day-to-day back-office operations
- Assist in general operational tasks and admin updates as needed
- Maintain availability and operational support within CST/CDT time zone
Customer Communication
- Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications
- Ensure clear and consistent communication with users and players
Social Media Support
- Create basic social media content (videos, posts, captions)
- Support posting and updating of social media accounts
- Assist in maintaining online presence and community engagement
Requirements
- Experience in operations, sales, marketing, or customer service is an advantage
- Basic knowledge of social media content creation and management
- Good English written and verbal communication skills
- Conversational to fluent Spanish proficiency (written and spoken)
- Responsible, responsive, detail-oriented, and team-oriented
- Interest in football is a BIG PLUS!
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Strangersoccer
View Company ProfileStrangersoccer (operating at strangersoccer.com) is a sports engagement platform designed to connect players and fans through virtual and hybrid experiences. Founded with a focus on democratizing access to soccer, the platform bridges gaps between casual enthusiasts and competitive athletes by facilitating organized matches, leagues, and social interactions. Under the hood, Strangersoccer leverages digital infrastructure to streamline player coordination, scheduling, and real-time match tracking—eliminating traditional barriers like venue access or local club affiliations. This allows both players and spectators to participate in structured competitions or casual play, fostering community and skill development without geographical constraints. While specific funding or investor details remain undisclosed, the platform’s growth reflects a broader trend in digital sports engagement.
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