Collections Specialist

At Pavago, one of our clients is hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-volume, outbound collections role where you’ll engage customers, resolve outstanding balances, and help maintain healthy cash flow through persistent follow-up and professional communication.

You’ll be responsible for managing overdue accounts from initial outreach through payment resolution while maintaining accurate documentation and delivering an excellent customer experience.

If you’re confident on the phone, resilient in challenging conversations, and motivated by achieving measurable results, this role is an excellent opportunity.

Collections & Payment Recovery

• Make 100+ outbound calls daily to customers with overdue accounts.
• Follow up consistently through phone calls and email until payment is received or resolved.
• Navigate gatekeepers to reach decision-makers responsible for payments.
• Handle objections professionally and negotiate payment commitments.
• Maintain strong follow-up discipline to reduce outstanding receivables.
• Help protect company cash flow through timely collections.

Billing Issues & Account Resolution

• Investigate billing discrepancies and customer concerns.
• Identify root causes of delayed payments.
• Coordinate with internal departments to resolve issues impacting collections.
• Ensure customers receive timely updates throughout the resolution process.
• Escalate complex issues when necessary.

CRM Management & Documentation

• Maintain accurate records of all customer interactions within Salesforce or similar CRM platforms.
• Document payment commitments, follow-up activities, and account status updates.
• Track outstanding accounts and ensure no follow-up opportunities are missed.
• Maintain organized and audit-ready collection records.

Customer Communication

• Communicate professionally and confidently with customers regarding overdue balances.
• Provide updates on payment status and issue resolution.
• Balance persistence with professionalism during difficult conversations.
• Build positive customer relationships while achieving collection objectives.

Reporting & Process Improvement

• Identify recurring issues affecting payment recovery.
• Share recommendations to improve collections processes and recovery rates.
• Maintain consistent reporting on collection activity and account status.
• Support continuous improvement initiatives within the collections process.

Requirements

Must-Have Qualifications

Experience

• Proven experience in:
• Collections
• Accounts Receivable
• High-volume outbound calling
• Payment recovery
• Comfortable making 100+ outbound calls per day.
• Experience managing multiple overdue accounts simultaneously.

Technical Skills

• Experience using CRM platforms such as Salesforce or similar systems.
• Strong objection-handling and negotiation skills.
• Excellent verbal and written English communication skills.
• High attention to detail and documentation accuracy.
• Strong organizational and time management abilities.
• Ability to work independently in a remote environment.

Nice-to-Have

• Experience collecting commercial or B2B accounts.
• Background in financial services, accounting, or customer billing.
• Experience working with U.S.-based customers.
• Familiarity with ERP, accounting, or billing systems.

What Makes You a Strong Fit

• Persistent and committed to following up until resolution.
• Confident handling difficult conversations professionally.
• Thrives in a high-volume, target-driven environment.
• Strong ownership mentality and accountability.
• Excellent communicator with strong negotiation skills.
• Organized and disciplined with follow-up activities.

What a Typical Day Looks Like

• Review overdue accounts and prioritize daily collection activities.
• Make outbound calls and send follow-up emails to customers.
• Negotiate payment commitments and resolve billing concerns.
• Coordinate internally to address payment-related issues.
• Update CRM records with detailed notes and next steps.
• Monitor payment commitments and continue follow-up activities.
• Prepare daily collection updates and performance reports.

In short: You are responsible for recovering outstanding payments, maintaining accurate account records, and helping protect company cash flow through proactive collections and professional customer communication.

Key Metrics for Success (KPIs)

• Daily outbound call volume (100+ calls per day).
• Number of payments collected and accounts resolved.
• Follow-up consistency and response times.
• Accuracy of CRM documentation and account records.
• Reduction in outstanding accounts receivable.
• Achievement of collection targets and recovery goals.

Why Join Us?

• Fully remote opportunity aligned with U.S. business hours.
• High-impact role supporting the company’s financial performance.
• Performance-driven environment with clear expectations and measurable goals.
• Opportunity to develop negotiation, communication, and account management skills.
• Career growth opportunities into Accounts Receivable, Credit & Collections, Finance Operations, or Team Leadership roles.