Operations Analyst (OA) - AI & Data Workforce Development

The Operations Analyst (OA) collaborates with Program Managers and assists in managing Correlation One’s live, online training programs, serving hundreds of students simultaneously. The role involves working with Business Operations, Curriculum teams, instructors, and teaching assistants to execute ad hoc projects, uncover insights from program data, and ensure seamless engagement for learners, teaching assistants, instructors, and stakeholders.

The ideal candidate excels as a project manager, handling competing deadlines and tasks across multiple stakeholders. Responsibilities include analyzing program data, supporting live classes, managing the admissions process (application setup, applicant pipeline monitoring, marketing initiatives, Q&A sessions, and applicant support), and ensuring strong enrollment.

A successful Operations Analyst is a quick learner with a strong work ethic, initiative, and the ability to navigate ambiguity productively. They must have an interest in transforming lives through education and a desire to contribute to scaling programs.

About the Team:

Our team values a balance of strategic thinking and a proactive, results-driven attitude. Collaboration and communication are key, with a culture that celebrates the best ideas regardless of hierarchy.

A Day in the Life:

• Assist with the preparation and launch of training programs, including application management, instructional staff hiring, cross-functional collaboration, and client communication.
• Collaborate with Product and Operations teams to manage business operations, focusing on data science and data analytics training programs.
• Create a supportive learning environment by troubleshooting learner needs and addressing inquiries promptly.
• Perform anecdotal and statistical analysis on product data to uncover actionable insights across distribution channels, geographies, and client segments.
• Support learners with empathy and care, addressing technical issues and challenges.
• Facilitate live online lecture sessions by managing chat, coordinating with instructors and teaching assistants, executing program flow, troubleshooting issues, and overseeing session logistics (recordings, transitions, breaks).
• Complete ad hoc projects related to training programs.
• Collaborate internally to assess and test new products, building growth strategies.
• Manage live class operations on Saturdays, with compensatory time off provided for this work.

Your Expertise:

• 2+ years of full-time professional experience, ideally in an operations or analytics role.
• Minimum 4-year college degree or equivalent experience.
• Able to communicate effectively with stakeholders in English (written and spoken).
• Experience managing cross-functional, high-impact projects with multiple stakeholders.
• Exceptional written and verbal communication skills for large audiences with varying English proficiency levels.
• Strong work ethic and ability to work under pressure with minimal supervision.
• Proactive approach, high attention to detail, and quick learner.
• Strong customer service ethic with experience supporting relationships.
• Problem solver able to diagnose issues quickly and determine practical next steps, escalating when necessary.
• Familiarity with Google Suite and MS Office Suite, especially PowerPoint and Excel.
• Familiarity with Slack and Zoom strongly preferred.

Time Commitment:

• Remote-first organization with working hours aligned to the East Coast (Monday - Friday, 9AM - 6PM ET).
• Occasional work on Saturdays required, with compensatory time off provided.

Location:

• Remote role requiring location in the MENA region compatible with the EST time zone.

How We Support Our People:

• Insurance or subsidies based on country.
• Unlimited Time Off, with a minimum time off recommendation.
• Company-paid holidays.
• Official company-wide holiday for the last week of the calendar year.
• Access to free data skills training through our programs.
• A company culture that empowers individuals and embraces diversity.