Mid-Market Account Manager

We are seeking a methodical and proactive Account Manager to own and grow a book of Mid-Market accounts starting at $1M ARR with significant runway for growth. In this role, you'll balance intentional account retention with a sharp eye for expansion opportunities.

The Mid-Market Account Manager is responsible for growing Net Revenue Retention (NRR) and maintaining Gross Revenue Retention (GRR) across our mid-market customer segment (companies with 500-1000 employees) through disciplined renewal execution and strategic upsells.

Key objectives for success:

• Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.
• Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval.
• Maintain strong customer relationships through meetings, ad hoc syncs, and business reviews.
• Mitigate risk and manage customer expectations through proactive outreach and problem-solving.
• Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized.
• Leverage data and analytics to anticipate churn before it happens and provide solutions that earn our customers' business year after year.

Required competencies:

• Familiarity with software-as-a-service (SaaS) business models and customer lifecycles.
• Background with Media and Entertainment, Cloud Storage, and/or Software is strongly preferred.
• Demonstrated success growing existing customer accounts via renewals and upsells (please leverage data and performance metrics in your application or resume).
• Strong communication and problem-solving skills with a customer-centric approach.
• Ability to work cross-functionally with sales, support, and technical teams to drive customer success.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.
• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate.
• Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status.
• Immediate impact: At LucidLink, your work will matter immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed.
• Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally.